Guest Service Supervisor

Drury Hotels Company; Birmingham (AL); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Hotel discounts

Free room nights

Company-matched 401(k)

Health and well-being benefits

Job summary

Drury Hotels Company, LLC in Birmingham, AL is seeking a Guest Service Supervisor to lead our front desk and guest services team with a focus on exceptional guest experiences.

You will coach staff, monitor service standards, and handle guest inquiries and complaints promptly while upholding Drury's standards of integrity and hospitality.

Qualifications

• Experience supervising front desk or guest service teams.
• Excellent communication and customer service skills.
• Ability to train and motivate staff.
• Knowledge of hotel policies and procedures.

Responsibilities

• Oversee daily front desk operations and guest interactions.
• Support management with staffing and training.
• Maintain service standards and resolve guest issues.

Skills

Front desk supervision

Customer service leadership

English communication

Training & development

Job description

Guest Service SupervisorSkip to main content#Guest Service Supervisor page is loaded## Guest Service SupervisorApplylocations: 3510 Grandview Parkway, Birmingham, AL 35243time type: Full timeposted on: Posted Todayjob requisition id: R39481Property Location:Drury Inn & Suites - 3510 Grandview Parkway , Birmingham, Alabama 35243## ## **You belong at Drury Hotels.**Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.**WHAT YOU CAN EXPECT FROM US****So. Much. More.**Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.* *Incentives -*Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)* *Work-life-balance* – Flexible scheduling, paid time off, hotel discounts and free room nights* *Career growth -*Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year* *Health and well-being -*Medical, dental, vision, prescription, life, disability and Team Member Assistance Program* *Retirement -*Company-matched 401(k)* *Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025Pay starting at $19 an hour.**BASIC FUNCTION & JOB DUTIES:**Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.**GENERAL KNOWLEDGE, SKILL AND ABILITY:**Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.# **Rise. Shine. Work Happy.**## ## Hiring Immediately!### You BelongAt Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.### About UsAt Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE