Guest Service Supervisor

LE0103 Drury Hotels Company LLC; Florence (KY); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Career growth

Health benefits

401(k)

Hotel discounts

Free room nights

Job summary

Drury Plaza Hotel in Florence, Kentucky is hiring for a Guest Service/Front Desk role with starting pay between $22.50 and $24 per hour, plus a quarterly bonus up to $3,200. The role involves supervising front desk/guest services under supervision and delivering courteous, efficient service to all guests.

We offer incentives, flexible scheduling, paid time off, hotel discounts and free room nights, plus career growth, mentorship, and health, dental, vision, life, and retirement benefits.

Qualifications

• Front desk/guest service experience is preferred.
• Ability to train, motivate and guide team members.
• Clear written/spoken English communication required.
• Ability to handle money and operate standard office equipment.

Responsibilities

• Assist management in supervising front desk/guest service positions.
• Help train guest service team members and uphold service standards.
• Ensure excellent guest experiences and timely responses to inquiries and complaints.

Skills

Customer service

English communication

Team leadership

Job description

Starting between $22.50 - $24 an hour per experience- Plus Quarterly Bonus! Property Location: Drury Plaza Hotel - 7915 U.S. Highway 42 , Florence, Kentucky 41042 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America’s Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy. Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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