Guest Service Supervisor

Global Partners Inc.; Baytown (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated Guest Service Associates to enhance the guest experience at their Baytown location. This role is perfect for those who genuinely enjoy helping others and thrive in a dynamic environment. As a Guest Service Associate, you will be the face of the company, welcoming guests and ensuring they have an enjoyable shopping experience. You will handle various responsibilities, from greeting customers to maintaining store operations and inventory. With a strong commitment to employee development and a supportive work culture, this company offers a fantastic opportunity for career growth and personal development. If you are passionate about customer service and eager to contribute to a thriving team, this position is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with Match

Tuition Reimbursement

Wellness Support

Qualifications

• Exceptional guest service skills with a guest-first mentality.
• Ability to perform basic computer functions and multitask effectively.

Responsibilities

• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety and operational policies while managing store tasks.

Skills

Guest Service Skills

Verbal Communication

Relationship Building

Organizational Skills

Multi-tasking

Education

High School Diploma or equivalent

Job description

Now Hiring for Guest Service Associates – Full-time and/or Part-time

We are looking to add a Guest Service Associate (GSA) to our family. Our GSA will be responsible for driving top-notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us from the rest? For over 75 years, Global Partners has been delivering the energy, products, and services that make life better with its nearly 1600 locations! This longevity and success begins and ends with people. We create career paths and provide development programs for all roles in the organization.

We’re looking for people to contribute to our company’s direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what’s next. With our recent game changers such as PaybyCar Contactless Payment and Renewable Diesel Fuel, we are looking to continue responsible and innovative growth.

The Types of “Energy” You Bring:

1. You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
2. You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
3. You have excellent verbal communication and the ability to convey information clearly and effectively.
4. You have superior relationship building skills and can establish a connection with guests.
5. You are trustworthy, responsible, efficient, and organized.
6. You can handle a variety of tasks simultaneously.

“Gauges” of Responsibility:

1. Greet guests and provide an enjoyable shopping experience for everyone.
2. Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
3. Operate the point of sale pursuant to corporate standards; maintain proper cash, lottery, and tobacco levels.
4. Complete all store housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
5. Replenish products and supplies ensuring in-stock conditions at all times.
6. Communicate with store management regarding guest requests and vendor-related concerns.
7. Check in external and internal vendors per established guidelines.
8. Conduct gas tank inventory and merchandising projects assigned by management.
9. Complete other tasks as assigned by management.

“Fuel” for You - Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.

Health & Wellness: Medical, Dental, Vision, and Life Insurance. Along with additional wellness support.

The Road Ahead: We offer 401k and a match component!

Professional Development: We provide tuition reimbursement; this benefit is offered after 6 months of service.

QUALIFICATIONS:

1. Must be available to work flexible hours that may include days, nights, weekends, and/or holidays.
2. Ability to perform basic computer functions.
3. Must have reliable transportation.
4. Ability to work in intermittent temperatures; i.e., outside, cooler, etc.
5. Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch, and lift/carry up to 25 lbs.
6. Ability to freely access all areas of the store including selling floor, stock area, and register area.
7. Perform duties of the job in a timely manner.
8. You have the ability to count, read, and write accurately to complete required paperwork.

EDUCATION:

High School Diploma or equivalent.

Research shows that many, especially women and marginalized people, are hesitant to apply for a job if they don’t check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don’t meet every point on the job description. We’d love to hear from you.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.