Guest Service Supervisor

Dimensionhospitality; Baltimore (MD); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Team-oriented environment

Growth opportunities in front office

Shape guest experience

Job summary

Dimension Hospitality in Baltimore is seeking a Guest Service Supervisor to support front desk operations and oversee the guest services team from arrival to departure.

You will coach staff, handle guest inquiries and concerns with professionalism, ensure brand standards, and coordinate with management. Flexible shifts including holidays and weekends are required.

Qualifications

• Previous front desk, F&B or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems
• Flexible to work shifts including holidays and weekends

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk supervision

Leadership

Customer service

Communication skills

Problem solving

Multitasking

Hotel systems

Tools

POS systems

Job description

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The RoleAs the Guest Service Supervisor, you support front desk operations, overall room department and help lead the guest services team. You assist with training, service excellence, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Ready to Join the TeamIf you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. EOE

Qualifications

What Makes You You

• Previous front desk, F&B or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Flexible to work any shifts including holidays and weekend

Source: Dimension Hospitality