Guest Service Specialist

The Fresh Market; Wilmington (NC); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical/Dental/Vision Insurance

Paid time off

Descripción de la vacante

The Fresh Market in Wilmington, NC is seeking a Guest Service Specialist who leads by example at the front of the store, ensuring hospitality, accurate cash operations, and smooth guest flow.

You will educate guests, direct the service team, uphold cash office controls, support digital orders, and help maintain sanitation while delivering an exceptional guest experience.

Formación

• 1+ years of progressive management experience in supermarkets, retail, or hospitality.
• Strong leadership and team development abilities.
• Excellent communication and guest-service focus with problem-solving skills.
• Flexibility to work weekends, evenings, and holidays.

Responsabilidades

• Educate guests and team members on products, services, and meal solutions.
• Manage frontend guest flow and assist cashiers to ensure smooth checkouts.
• Uphold cash office procedures and controls including cash, keys, and safe.
• Direct the guest service team to maintain sanitation and cleanliness at the front end.
• Support digital fulfillment orders with speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach storewide.
• Assist in managing the department, inventories, and minimize product loss.

Conocimientos

Leadership

Guest service

Communication

Problem-solving

Conflict resolution

Flexibility

Educación

Associate degree or equivalent experience

Herramientas

POS systems

Scheduling tools

Microsoft Office

Descripción del empleo

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.

Our added benefits for joining The Fresh Market team

• Team Member discount up to 40%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program

• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About the Position:

Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed? As theGuest ServiceSpecialist, you will be the store’sfront-end point person for hospitality, guestflowand cash operations.You lead by example bymaintainingefficiency, merchandising front-enddisplaysandensuring consistent execution of cash office controlsandauditsmaking sure every guest leaveswith an exceptional last impression. This role embodies passion, excellence, hospitality, and teamwork,delivering an exceptional guest experience whilemaintainingoperational standards.

What You'll Do:

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiencybydirectingand supportingcashierswhileensuringbackupsare minimizedto deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, andthesafe.
• Direct the guest service team, as scheduled tomaintainsanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assistin managing the department, inventories, and team for effective minimization of product loss.

Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications:

At a minimum, what you’ll need:

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18years of age or older.

Preferred qualifications:

• Associate’s degree in business, retail management, or related field; or equivalent experience.
• Experience in grocery, fresh food retail, hospitality or high-volume specialty retail environment
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.a

We are proud to be an Equal Opportunity Employer:

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required