Guest Service Specialist

The Fresh Market Inc; Saint Petersburg (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead frontline hospitality, manage guest flow, and oversee cash operations. You will set a standard of service, train team members, and ensure clean, efficient front-end areas while maintaining brand standards.

This role requires strong leadership, excellent communication, and a passion for delivering an exceptional guest experience in a fast-paced grocery environment.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18 years of age or older.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Leadership

Guest service

Communication

Problem-solving

Conflict resolution

Flexible schedule

POS systems

Scheduling tools

Microsoft Office

Education

Associate’s degree in business or related field

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.

Our added benefits for joining The Fresh Market team

• Team Member discount up to 40%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program

• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About the Position:

Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed? As theGuest ServiceSpecialist, you will be the store’sfront-end point person for hospitality, guestflowand cash operations.You lead by example bymaintainingefficiency, merchandising front-enddisplaysandensuring consistent execution of cash office controlsandauditsmaking sure every guest leaveswith an exceptional last impression. This role embodies passion, excellence, hospitality, and teamwork,delivering an exceptional guest experience whilemaintainingoperational standards.

What You'll Do:

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiencybydirectingand supportingcashierswhileensuringbackupsare minimizedto deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, andthesafe.
• Direct the guest service team, as scheduled tomaintainsanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assistin managing the department, inventories, and team for effective minimization of product loss.

Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications:

At a minimum, what you’ll need:

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18years of age or older.

Preferred qualifications:

• Associate’s degree in business, retail management, or related field; or equivalent experience.
• Experience in grocery, fresh food retail, hospitality or high-volume specialty retail environment
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.a

We are proud to be an Equal Opportunity Employer:

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required