Guest Service Specialist

HealthPartners; Stillwater (MN); Hybrid; USD 22,000 - 28,000; Full time

Job summary

HealthPartners is hiring a Guest Experience Specialist at Lakeview Hospital in Stillwater. You will provide a warm welcome at the front desk, greet patients and guests, and collaborate with volunteers to guide visitors and staff throughout the facility.

You will monitor safety equipment, assist with wayfinding and wheelchair escorts, and support the communications desk. The role includes after-hours screening and coordinating with security as needed. Education: High School Diploma or equivalent.

Qualifications

• High School Diploma or equivalent is required.
• Strong customer service and communication skills are essential.
• Ability to manage calls, greet guests, and assist visitors throughout the facility.

Responsibilities

• Greet patients and guests at the front desk and provide a warm welcome.
• Collaborate with volunteers and the communication desk to guide visitors and staff.
• Provide wheelchair escort and wayfinding assistance across the facility.
• Monitor safety equipment and report maintenance or safety concerns as needed.

Education

High School Diploma or equivalent

Job description

Lakeview Hospital is hiring a Giest Experience Specialist.

This position ensures the efficient flow of 24-hour communications by processing calls through Lakeview Hospital, monitoring the duress alarms for Stillwater HealthPartners clinic on Curve Crest and Lakeview hospital while providing a professional and courteous service. This position continually monitors all safety equipment, alarms, and security cameras. The Guest Service Specialist acts as a liaison between the hospital and security guards via cell phone and two-way radio and will maintain the security process which includes visitors after hours screening, and overhead announcements

While working at the front desk, their main responsibilities are to proactively meet, greet, and provide a warm welcometo every patient, guest, and team member who enters or leaves our facility. They work collaboratively with volunteers and the communication desk to provide way finding assistance, as well as, providing wheelchair escort for patients and visitors anywhere in the facility. In addition to their core duties, they provide support to various team members as time allows.

Additional Functions:

• Keep track of those waiting for rides and check on them to make sure everything is ok, and they are comfortable.
• Provide travel arrangements for guests, visitors, and staff as requested.
• Report facility maintenance and safety concerns to facilities and/or environmental services.

You will anticipate potential needs of patients and provide unexpected levels of care and service

This position is located both at the hospital front desk and down in the communications booth as outlined above

Work schedule: FTE: .15 (6 hrs. weekly)

Education, Experience or Equivalent Combination:

High School Diploma or equivalent