Guest Service Shift Lead

National Health Foundation; Lancaster (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

National Health Foundation in California is seeking a Guest Service Associate to deliver a hospitable, safe, and healthy environment for guests, with emphasis on dignity and respect. The role requires 2+ years in caregiving or healthcare, 1-2 years in leadership, strong communication, and ability to work overnight shifts (11:00 PM–7:30 AM).

The job is non-exempt, full-time, with hourly pay of $19.00–$22.00. Applicants must pass background, LIVE scan, and TB test; CPR/First Aid preferred.

Qualifications

• Minimum 2 years in caregiving, shelter, healthcare, or recuperative care.
• 1-2 years in a supervisory or lead role.
• Background check, LIVE scan and TB Test required.
• CPR/First Aid certification preferred.
• Strong written and verbal communication.
• Flexible schedule including weekends and holidays.
• Computer proficiency with Microsoft Office, Teams, and Excel.

Responsibilities

• Provide a hospitable, safe environment for guests.
• Support growth goals with effective guest services.
• Cover shifts including weekends and holidays.
• Maintain high standards of dignity and respect.
• Ensure compliance with background checks and TB testing.

Skills

Communication skills

Time management

Problem-solving

Flexibility

Supervisory experience

CPR/First Aid

Tools

Microsoft Office

Teams

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $19.00 To $22.00 Hourly

REPORTS TO: Operations Manager

CLASSIFICATION: Non-Exempt (Full-Time)

HOURLY RATE:$19.00 - $22.00

SCHEDULE:

Overnight: 11:00PM-7:30AM, Sunday-Thursday

Overnight: 11:00PM-7:30AM, Tuesday -Saturday

• All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Guest Service Associate

A Guest Service Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Guest Service Associate will:

• Minimum 2 years of experience in caregiving, shelter, healthcare, or recuperative care environment (preferred).
• At least 1-2 years in a supervisory or lead role.
• No current disciplinary action or performance improvement plan (internal applicants).
• Strong written and verbal communication skills.
• Excellent time management, organization, and problem-solving skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Flexible schedule with availability to cover shifts, including weekends and holidays.
• Computer proficiency; working knowledge of Microsoft Office, Teams, and Excel.
• Current CPR/First Aid certification preferred (or willing to obtain).

Physical Requirements

The duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Programs:

National Health Foundation is addressing the social determinants of health using a number of research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org/