Guest Service/ Security

Tryon International; North Carolina; On-site; USD 30,000 - 45,000; Full time

Job summary

A hospitality resort in North Carolina is seeking a Security/Guest Services professional responsible for maintaining the safety and security of premises. The ideal candidate will have experience in surveillance and guest service, possess excellent observation skills, and be able to enforce safety protocols. Responsibilities include patrolling, monitoring access, and investigating suspicious activities. A high school diploma is mandatory, and training in First Aid or hospitality experience is preferred. This role contributes significantly to fostering a secure and welcoming atmosphere for guests.

Qualifications

• Experience as a security officer or guard is preferred.
• Guest services/hospitality experience is necessary.
• Trained in First Aid/BLS and/or self-defense is desired.

Responsibilities

• Patrol premises to maintain order.
• Monitor and authorize entrance of vehicles or people.
• Check surveillance cameras to identify disruptions.
• Respond to alarms by investigating the situation.

Skills

Surveillance skills

Guest services experience

Observation skills

Report writing

First Aid/BLS training

Education

High School diploma

Tools

Surveillance systems

Job description

Overview

We are looking for Security/Guest Services to be a part of the surveillance of our premises and protection of our staff and guests. You will be responsible for detecting any suspicious behavior and preventing vandalism, thefts or other criminal behavior. As well as providing general information to guests at the resort. The goal is to help the company in maintaining excellent working conditions by keeping our facilities safe and problem-free.

Responsibilities

• Patrolling premises regularly to maintain order and establish presence
• Monitoring and authorizing entrance of vehicles or people in the property
• Removing wrongdoers or trespassers from the area
• Monitor and enforce resort guidelines around COVID procedures (When applicable)
• Secure all exits, doors and windows after end of operations
• Check surveillance cameras periodically to identify disruptions or unlawful acts
• Investigate people for suspicious activity or possessions
• Respond to alarms by investigating and assessing the situation
• Provide assistance to people in need
• Apprehend and detain perpetrators according to legal protocol before arrival of authorities
• Submit reports of daily surveillance activity and important occurrences

Requirements

• Proven experience as security officer or guard is preferred
• Guest Services/Hospitality experience is necessary
• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Tech-savvy with experience in surveillance systems
• Trained in First Aid/BLS and/or self-defense is desired
• Must be 18 years old or older
• High School diploma is required