Guest Service - Restaurant 207384 - 1748 East TX 100, Port Isabel, TX 78578

Church's Chicken; Port Isabel (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a well-established restaurant where you can make a difference in people's lives through exceptional service. This role offers a fast-paced environment where you will greet customers with a smile, efficiently handle their orders, and ensure a welcoming atmosphere. With a focus on teamwork and customer satisfaction, you will have the opportunity to grow and succeed in your career while enjoying a supportive work culture. If you thrive in a dynamic setting and are passionate about delivering quality service, this position is perfect for you.

Qualifications

• At least 6 months of experience in a similar role.
• Knowledge of restaurant policies and procedures.

Responsibilities

• Greet customers warmly and take their orders efficiently.
• Handle cash and ensure accurate transactions.
• Maintain cleanliness and organization in the service area.

Skills

Interpersonal Skills

Cash Handling

Basic Computer Skills

Customer Service

Time Management

Education

High School Diploma or GED

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve each guest courteously, quickly, and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer's order within company mandated service time.
• Suggests up-selling of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings, or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc., and maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

• Knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Ability to succeed in a fast-paced work environment.
• Ability to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops, and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Reliable attendance for scheduled shifts.

Church's is committed to providing a fun, fast-paced work environment loaded with opportunities. We make real comfort food that makes a difference in people's lives. For over 60 years, our restaurant has been a place where hard-working people can get ahead and do amazing things by serving others.

Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.