Guest Service - Restaurant 207384 - 1748 East TX 100, Port Isabel, TX 78578

Church's Chicken PR; Port Isabel (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated team member to join their fast-paced environment. In this role, you will be the face of the restaurant, ensuring each guest receives exceptional service with a smile. Your responsibilities will include taking orders, handling cash transactions, and maintaining a clean and welcoming atmosphere. If you thrive in dynamic settings and enjoy interacting with customers, this position offers the perfect opportunity to showcase your skills and contribute to a team committed to excellence. Join us in creating memorable dining experiences for every guest!

Qualifications

• High school diploma or GED required with at least 6 months of relevant experience.
• Excellent interpersonal skills and ability to thrive in a fast-paced environment.

Responsibilities

• Greet customers warmly and take their orders efficiently.
• Handle cash transactions accurately and ensure drawer balance.
• Maintain cleanliness and stock in the service area.

Skills

Interpersonal Skills

Cash Handling

Customer Service

Basic Computer Skills

Education

High School Diploma or GED

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer's order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.
  
  

Position Requirements (Education, Qualifications, Experience)

• High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.
  
  

Position Qualifications/Functional Skills

• Knowledge of all restaurant policies, practices and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.