Guest Service - Restaurant 201319 - 1045 West Frontage Road, Expressway 83, Alamo, TX 78516

Church's Chicken; Alamo (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a forward-thinking restaurant where you will provide exceptional service to guests in a fast-paced environment. Your role will involve greeting customers, taking orders, and ensuring a pleasant dining experience while adhering to operational standards. This position offers a fun and engaging workplace with opportunities for career growth and development. If you thrive in a busy atmosphere and enjoy interacting with people, this is the perfect opportunity for you!

Qualifications

• At least 6 months of experience in a related role.
• Knowledge of restaurant policies and procedures.

Responsibilities

• Greet customers with a positive attitude and take orders promptly.
• Handle cash transactions and ensure register accuracy.
• Maintain cleanliness and stock in the service area.

Skills

Interpersonal Skills

Customer Service

Cash Handling

Basic Computer Skills

Education

High School Diploma or GED

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve each guest courteously, quickly, and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer's order within company mandated service time.
• Suggestive upsell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings, or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

• Knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops, and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Church's offers a fun, fast-paced career with opportunities for growth. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, or genetic information.