Guest Service RepresentativeCashier

Nothing Bundt Cakes - Bend; Bend (OR); On-site; USD 20,250 - 22,041; Part time

Benefits offered by this job

Employee discount

Job summary

Nothing Bundt Cakes - Bend is looking for a part-time Guest Services Representative to enhance guests' bakery experiences. You will play a key role in greeting customers, helping them select the perfect cake, and ensuring orders are fulfilled smoothly.

The position offers flexible schedules, discounts on cake purchases, and responsibilities that include maintaining a welcoming environment and assisting with product knowledge. Shift hours are from 2pm to 7pm on weekdays and some weekends.

Qualifications

• Genuine warmth and enthusiasm when interacting with guests.
• Ability to maintain cleanliness and organization in the bakery.
• Familiarity with health and safety guidelines.

Responsibilities

• Greet walk-in and phone guests warmly to assess their needs.
• Educate guests on cake options, pricing, and promotions.
• Suggest additional merchandise to enhance celebrations.
• Process guest orders using the point-of-sale system.
• Maintain cleanliness and organization in the bakery.

Skills

Customer service skills

Strong product knowledge

Order processing

Job description

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

We offer flexible schedules, early closing, and casual dress with t‑shirts and sneakers. Employees receive cake discounts.

Shift: 2pm – 7pm weekdays and some weekends. Part‑time.

Pay: $14.70 – $16.00 per hour

Benefits

• Employee discount

Responsibilities

• Promptly greets walk‑in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point‑of‑sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.