Guest Service Representative (Union)

[1005 Aquarius] Aquarius Gaming, LLC; Laughlin (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Aquarius Gaming, LLC in Laughlin, NV is seeking a Guest Service Representative to welcome guests and manage the front desk with professionalism.

You will handle check-in, process payments, and provide friendly service to ensure a smooth, enjoyable stay at Aquarius and Edgewater casino resorts along the Colorado River. A positive attitude and strong communication help guests feel valued and safe during their visit.

Qualifications

• Excellent communication and interpersonal skills.
• Able to handle payments accurately and securely.
• Friendly, professional demeanor under pressure.

Responsibilities

• Greet guests and manage the front desk check-in process.
• Process payments and handle cashier duties with accuracy.
• Maintain high standards of guest service and satisfaction.

Skills

Customer service

Communication

Education

High school diploma

Tools

POS system

Job description

Job Description Summary

Summary: As a Guest Service Representative, you are the welcoming face of our organization and play a vital role in creating positive, lasting impressions for every guest. You are responsible for efficiently managing the check-in process and handling front desk transactions, including payment collection, with accuracy and professionalism. Your attentiveness and friendly demeanor ensure smooth operations while maintaining the highest standards of guest satisfaction, directly contributing to the overall success and reputation of our organization.

Job Description

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Whether you're drawn to Laughlin’s riverfront energy or the excitement of 24-hour gaming, you’ll find fun, growth, and connection at Aquarius and Edgewater. Our teams deliver exceptional service and unforgettable experiences—every shift, every day. Let’s get to know each other! Located along the Colorado River, Aquarius and Edgewater Casino Resorts are pillars of Laughlin hospitality—offering spectacular views, entertainment, dining, and gaming excitement. From bingo to blackjack, steakhouse to sports bar, our properties offer variety, but it’s our people who make the experience memorable. We foster a culture of teamwork, recognition, and pride—where your contributions matter and careers flourish in an environment that’s welcoming, fast-paced, and fun.