Guest Service Representative (Part Time)

UNAVAILABLE; Kimberly (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading grocery store as a Part-Time Guest Service Representative in Kimberly, WI. You will provide exceptional customer service, lead a team, and ensure a welcoming environment for guests. Enjoy a dynamic workplace with various benefits, including discounts and flexible scheduling.

Benefits

15% off grocery purchases

Paid weekly with premium pay on Sundays

Vision & Dental Insurance

401(k) with company match

Paid parental leave

Qualifications

• Excellent communication and interpersonal skills.
• Ability to resolve guest concerns professionally.
• Commitment to mentoring others and fostering collaboration.

Responsibilities

• Deliver excellent guest service through friendly greetings and addressing concerns.
• Lead by example and guide team members in daily tasks.
• Monitor guest service activities and ensure compliance with standards.

Skills

Leadership

Problem-Solving

Communication

Organizational Skills

Teamwork

Job description

Location : Name

Kimberly

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin.

At Festival, people are our top priority. This is reflected in our daily interactions, how we treat our guests, and our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Part-Time Guest Service Representative!

Job Title: Guest Service Representative (GSR) | Reports to: Guest Services Manager

Are you passionate about customer service and creating a welcoming environment? Do you thrive in a hospitality setting where every interaction counts? As a Guest Service Representative, you will play a key role in ensuring a smooth and enjoyable experience for guests, whether assisting at the front desk, answering questions, or leading a team. Your friendly, efficient service will make a difference.

External Job Description

What You’ll Do:

• Provide Helpful Service: Deliver excellent guest service through friendly greetings, answering questions, and addressing concerns with professionalism and care, making a positive impact daily.
• Lead by Example: Reinforce company culture, uphold guest service standards, and guide team members (Service Desk, Cashiers, Baggers, Cart Runners) in daily tasks.
• Utilize Leadership Tools: Use evaluation tools such as tile evaluations, Coach’s Reminder Cards, Cashier Daily Reports, Reference Binders, and the Guest Service OPPS Manual.
• Oversee Operations: Monitor guest service activities, ensure team compliance, and maintain department cleanliness and functionality.
• Support: Manage checkout lines, direct guests, and assist the Guest Service team as needed.
• Monitor & Adjust: Manage staff schedules, adapt operations based on business needs, and ensure compliance with labor laws for minor employees.
• Maintain Staffing Levels: Proactively call in additional staff during busy times or absences.
• Enforce Labor Laws: Schedule minor employees appropriately, ensuring compliance with legal guidelines for breaks and clock-out times.
• Optimize Scheduling: Adjust daily schedules based on sales, traffic, and item movement to maximize productivity.
• Communicate with Shift Managers: Notify managers when assistance is needed and coordinate guest service responsibilities.
• Manage Lane Flow: Open additional checkout lanes during busy periods and keep cash drawers available as needed.
• Track Attendance: Use the GSR Shift Report to document lateness and absences.
• Cart Management: Ensure sufficient carts are available by monitoring collection and distribution processes.
• Honor Commitments: Maintain regular, timely attendance and provide notice for absences to find replacements.
• Support the Team: Perform other duties as assigned.

What We’re Looking For:

• Strong Leadership: Excellent communication and interpersonal skills to manage and motivate a team in a fast-paced environment.
• Problem-Solving Skills: Ability to resolve guest concerns professionally and effectively.
• Organizational Talent: Ability to prioritize and adjust schedules to meet business demands.
• Teamwork & Training: Commitment to mentoring others and fostering collaboration.

Physical Demands and Work Environment

The physical demands and environment include standing for long periods, walking, bending, stooping, kneeling, manual dexterity, and operating equipment. Ability to work varied hours, including nights, weekends, and holidays, is required. Reasonable accommodations are available for individuals with disabilities.

Work Schedule

This part-time position may include mornings, afternoons, evenings, weekends, and holidays based on individual availability.

Join us and bring your customer service, hospitality, front desk, and leadership skills to a dynamic, rewarding environment where your impact is visible every day!

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly & Premium Pay: Paid weekly, with a $1/hour premium on Sundays and select holidays. Full-time associates earn time and a half on Sundays and holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for better planning and flexibility.
• Vision & Dental Insurance: Available for part-time and full-time associates with various options.
• Support & Well-being: Includes paid parental leave, fitness reimbursement, Employee Assistance Program, and LEAPCare Care Coaches for confidential support.
• Retirement Plans: 401(k) with company match and an Employee Stock Ownership Plan (ESOP), allowing associates to share in company growth and success.

Festival Foods is committed to an inclusive environment, providing equal employment opportunities and fostering diversity to better serve our guests and communities.

Additional Location Details

Address: 800 E. Maes Avenue

City: Kimberly

State/Province: WI

Postal Code: 54136