Guest Service Representative / Night Auditor

Krishna Ventures LLC; Greencastle (Franklin County); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading company is seeking energetic Guest Service Agents to assist with check-ins/outs and provide excellent service to guests. You will handle inquiries and assist with various tasks to ensure guest satisfaction during their stay. Ideal candidates are positive and skilled in multitasking within a fast-paced environment.

Qualifications

• 1+ years Front Desk Agent experience preferred.
• Well-groomed, professional appearance.
• Available to work shifts, weekends and public holidays.

Responsibilities

• Greeting and thanking guests sincerely.
• Checking guests in and out of the hotel.
• Anticipating and addressing guests' needs.

Skills

Outstanding written and verbal communication skills

Team player

Physically agile

Education

High school diploma or suitable equivalent

Job description

The Holiday Inn Express is looking to hire energetic Guest Service Agents to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1+ years Front Desk Agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends and on public holidays.