Guest Service Representative/Joy Creator

Nothing Bundt Cakes; Nashville (TN); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

A popular bakery chain in Nashville is hiring part-time Joy Creators (Front of House Associates) who will enhance the bakery experience by greeting customers, taking orders, and ensuring a joyful atmosphere. The position offers flexible scheduling, cake discounts, and opportunities for career growth. Candidates with customer service experience are preferred, but it is not required. Shifts range from 15 to 30 hours per week, available Monday through Sunday. Join a team that celebrates joy in the community!

Qualifications

• Previous customer experience is a plus, but not required.
• Applicants must be 16 years of age or older.

Responsibilities

• Greet walk-in and phone guests warmly and determine needs.
• Educate guests on cake distinctions and pricing.
• Process guest orders efficiently using the POS system.
• Maintain a clean and organized bakery presentation.
• Assist in preparing cake decorations as needed.

Skills

Customer service experience

Strong communication skills

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement

About the Role

Nothing Bundt Cakes Nashville is currently hiring part-time Joy Creators (Front of House Associates)! At Nothing Bundt Cakes, the Joy Creators sweeten up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.

Enjoy your evenings: We close earlier than most food service jobs. We offer flexible work schedules. We’re keeping it casual—t‑shirts and sneakers are welcome. Cake discounts. This job is fun. It’s literally a piece of cake! It’s a great place to make new friends, and it smells great in here, all the time. You’ll receive training on both cake crafting and career growth. We love to celebrate and bring joy to the community.

Previous customer experience is a plus, but not required. Applicants must be 16 years of age or older.

Part‑time GSRs will be scheduled 15‑30 hours per week, Monday‑Sunday. Must have the flexibility to work morning, midday, or evening shifts; shift times may vary.

Bakery hours are Monday‑Saturday: 9 am–7 pm, Sunday: 11 am–4 pm.

Job Responsibilities

• Promptly greet walk‑in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, following NbC Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on NbC cake distinctions, size and flavor profile options, pricing, special promotions, and complementary retail merchandise.
• Suggest additional merchandise, including balloons, candles, and cards, to complete unique celebrations.
• Process guest orders efficiently and accurately using the point‑of‑sale system and invite guests to join the NbC Email Club.
• Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, dusting/cleaning of countertops, windows, and other surfaces.
• Restock retail merchandise and cake display case to ensure a strong visual presentation.
• Assist the Crafter in preparing cake decorations and packaging supplies as needed.
• Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to the dress code and personal hygiene.
• Maintain a consistent work attendance and punctuality record.

Nothing Bundt Cakes Core Values

Servant’s Heart

• Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.

Spirit of a Champion

• Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.

Genuine Connections

• Projects warmth, enthusiasm, and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly, and respectfully.

Visit our website at www.nothingbundtcakes.com to learn about our unique products and culture.