Guest Service Representative

Nothing Bundt Cakes; Dallas (TX); On-site; USD 25,000 - 40,000; Full time

Job summary

Nothing Bundt Cakes is seeking a friendly Guest Service Representative to greet guests, provide cake recommendations, and process orders at our bakery. You will upsell accessories and maintain a clean, welcoming environment to support celebrations.

Applicants should be 16+, with strong interpersonal skills and the ability to multitask in a fast-paced bakery setting. Prior guest service experience is a plus; flexibility to work varied shifts is required.

Qualifications

• No formal education required, prior guest service in bakery/retail is a plus.
• Must be 16 years or older.
• Excellent communication and friendly demeanor.
• Able to stand for extended periods in a fast paced bakery.
• Willingness to learn NbC procedures and dress code.

Responsibilities

• Greet guests warmly in person or by phone to assess needs and guide to products.
• Educate guests on NbC cake options, sizes, flavors, pricing, and promotions.
• Suggest add-on merchandise like balloons, candles, and cards for celebrations.
• Process orders accurately via POS and invite guests to join NbC Email Club.
• Maintain clean, organized bakery displays and assist with stocking.</br>Assist Crafter with decorations and packaging materials as needed.
• Follow health and safety guidelines and NbC policies, including dress code and hygiene.
• Maintain reliable attendance and punctuality.

Skills

Guest service

Interpersonal skills

Multitasking

Attention to detail

Cash handling

Tools

Point-of-sale system

Job description

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Hours of Operation

Monday-Wednesday 9am-8pm
Thursday-Saturday 9am-10pm
Sunday 10am-6pm

Accountabilities / Duties

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Knowledge, Skills, and Abilities

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability

Must have the flexibility to work various shifts,

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

California Applicant Privacy Policy