Guest Service Representative I - Hospitality

highway west vacations; Solvang (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Company health insurance

Vacation time

Sick time

Paid holidays

Life insurance

Employee discounts

Job summary

Highway West Vacations is seeking a Guest Service Representative I - Hospitality at The Vinland in Solvang, CA. This full-time, non-exempt role supports guest check-in/out, reservations, and concierge services, contributing to a welcoming hotel experience.

The position requires 1–2 years of hotel/restaurant experience, dependable attendance, and strong communication skills. Benefits include company health insurance, paid holidays, vacation, life insurance, and employee discounts.

Qualifications

• 1-2 years hotel/restaurant experience requested.
• Proficient with Word, Excel and PowerPoint.
• Reliable and punctual with strong interpersonal skills.
• Able to work evenings, weekends and holidays.

Responsibilities

• Welcome guests and fulfill their requests with a high level of service.
• Create reservations and report guest needs to appropriate teams.
• Provide concierge services and local recommendations.
• Check guests in and out of the hotel.
• Maintain a clean, welcoming lobby environment.

Skills

Customer service

Cash handling

Communication

Organizational skills

Multitasking

Flexibility

Education

Associates degree in Hospitality Management or related field

Tools

Word

Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Representative I - Hospitality

Full Time Clerical The Vinland, Solvang, CA, US

3 days ago Requisition ID: 1499

Job Title:Guest Service Representative

Company: Highway West Vacations

Location: The Vinland

Status: Full-Time, Non-Exempt

Supervisor: Regional Director, General Manager

We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

Job Description:

The Guest Service Representative (GSR) is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.

Requirements:

• 1-2 years hotel/restaurant experience
• Dependable, punctual, impeccable attendance record
• Accurate, attention to detail, service oriented
• Strong organizational skills
• Positive attitude, strong interpersonal and diplomatic skills
• Excellent math aptitude and cash handling ability
• Excellent communication and organizational skills.
• Proficient computer skills, including Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods
• Must be able to work a flexible work schedule including evenings, weekends and holidays.
• Proof of eligibility to work in the United States

Preferred Qualifications:

• Associates degree in Hospitality Management or related field preferred.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.