Front Desk Supervisor - Hospitality

highway west vacations; Buellton (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health insurance (employee only)

Vacation and sick time

Company paid holidays

Life insurance

Employee discounts

Job summary

Highway West Vacations seeks a Front Desk Supervisor II to lead the front office team at our Buellton property. You will schedule shifts, supervise daily operations, respond to guest requests, and coordinate with other departments to uphold high service standards.

The role requires training and mentoring skills, excellent communication and organizational abilities, and proficient use of Word, Excel and PowerPoint.

Qualifications

• Training skills, must have the ability to assess skill level of employees and modify training as needed.
• Strong mentoring skills: must have the ability to mentor employees through role modeling, supervision and feedback.
• Excellent communication and organizational skills.
• Proficient computer skills, including: Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods
• Must be able to work a flexible work schedule including evenings, weekends and holidays.

Responsibilities

• Overseeing the front office / front desk team and ensuring guests are treated with high service standards.
• Schedule front office / front desk staff and supervise daily shifts.
• Respond to guest complaints or requests and communicate between departments.
• Lead continuing front office training and assist the GM with daily tasks.

Skills

Training skills

Mentoring skills

Communication

Organizational skills

Computer skills

Stand for long periods

Flexible schedule

Education

BS degree in Hospitality Management

Associates Degree in hospitality or business-related field

2-4 years hotel/restaurant supervisory experience

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor - Hospitality

Full Time Clerical Sideways Inn, Buellton, CA, US

3 days ago Requisition ID: 1517

Job Title:Front Desk Supervisor II

Company: Highway West Vacations

Status: Full-Time, Non-Exempt

Rate:$23.00/hr

Supervisor: Regional Director, General Manager, Operations Supervisor

We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

Job Description:

The Front Office Supervisor II is responsible for overseeing the front office / front desk team and ensuring that each guest is treated with the highest standard of service. Their duties include but are not limited to scheduling the front office / front desk staff, supervising daily shifts, responding to guest complaints or requests, communicating between departments, and leading continuing front office / front desk training, assisting the GM with daily tasks.

Requirements:

• Training skills, must have the ability to assess skill level of employees and modify training as needed.
• Strong mentoring skills: must have the ability to mentor employees through role modeling, supervision and feedback.
• Excellent communication and organizational skills.
• Proficient computer skills, including: Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods
• Must be able to work a flexible work schedule including evenings, weekends and holidays.

Preferred Requirements:

• BS degree in Hospitality Management preferred.
• Associates Degree in a hospitality or business-related field.
• 2-4 years hotel/restaurant supervisory experience

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.