GUEST SERVICE REPRESENTATIVE I

Navy Exchange Service Command; Newport (RI); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Guest Service Representative I to be the welcoming face at their Navy Gateway Inn and Suites. This role involves managing front desk operations, assisting guests with reservations, and ensuring a pleasant stay. The ideal candidate will have strong communication skills and a knack for problem-solving, making every guest feel valued and secure. Join a dedicated team where your contributions will enhance the guest experience and help maintain a friendly and efficient environment. If you thrive in a dynamic setting and enjoy interacting with people, this opportunity is perfect for you!

Qualifications

• One year of general office clerical experience.
• Experience in customer service and handling guest relations.

Responsibilities

• Welcoming guests and assisting with reservations and payments.
• Maintaining lobby appearance and ensuring guest safety.

Skills

Customer Service

Effective Communication

Problem Solving

Cash Handling

Education

High School Diploma

College Study

Tools

Property Management System (PMS)

Job description

Job Description - GUEST SERVICE REPRESENTATIVE I (250001CE)

Job Summary: Serves as the first point of contact with guests at a Navy Gateway Inn and Suites or Navy Lodge property, handling all stages of guests' stay. Responsibilities include accommodating special requests, resolving issues, managing front desk operations, maintaining lobby appearance, and ensuring guest safety, security, and privacy.

Responsibilities include:

1. Welcoming guests with a positive attitude and effective communication.
2. Assisting guests with reservations, payments, check-in/check-out, and providing local information.
3. Maintaining guest relations and promptly addressing complaints.
4. Using the Property Management System (PMS) to manage reservations and guest information.
5. Handling cash, keys, and supplies securely.
6. Training staff and maintaining accurate records and reports.
7. Performing additional duties such as breakfast setup, laundry assistance, and emergency operations as needed.

Minimum Requirements:

• One year of general office clerical experience.
• One year of responsible experience related to the position.
• Educational substitution available: half a year of college study equals six months of experience.