Guest Service Representative (FT) - Marriott Nashville Airport

Joella; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine access

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Job summary

Schulte Hospitality Group is hiring a Guest Service representative (FT) at the Marriott Nashville Airport. You will greet guests, assist with check-in/out, and provide excellent service while maintaining cash handling and front desk operations standards.

The role offers a supportive team, daily pay options, and a robust benefits package including health, 401(k) matching, and paid time off. Join SHG, a leading hotel management company with a strong portfolio of brands.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greet guests with personal recognition on arrival.
• Answer phones within three rings with a smile and assist or transfer.
• Count cash and manage bank drops per cash handling procedures.
• Keep front desk area neat and organized.
• Assist with lobby activations and guest data handling.
• Assist with check-in/check-out and gather IDs and payment methods.

Skills

Guest service

Front desk operations

Communication skills

Cash handling

Education

High School diploma

Tools

POS system

Job description

#HITN-59774

Requisition Number

HITN-59774

Job Description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service representative (FT) to join our team at the Marriott Nashville Airport!

If you enjoy creating memorable guest experiences, working with a great team, and bringing a positive attitude to every shift, we’d love to meet you!

What we offer:

• Great work atmosphere
• Travel perks and hotel discounts
• Career growth and development opportunities
• The opportunity to be part of a winning hospitality team

Join our team and build your career with one of the world’s most recognized hotel brands and largest Hotel Management Companies!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today , with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• Ability to communicate effectively verbally and in writingmistexport design
• Ability to exceed expectations of guests and team members

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

Position Type

Full-time

Compensation Range

18

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