Guest Service Representative (FT)

Schulte Hospitality Group; Madison (WI); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hospitality group is seeking a Guest Service Representative to join their team at Graduate by Hilton Madison. This position involves providing exceptional front desk service, welcoming guests, managing check-ins, and resolving any concerns that arise during their stay. The ideal candidate will have prior customer service experience, excellent communication skills, and a commitment to exceeding guest expectations. Competitive benefits and opportunities for growth in a vibrant hospitality environment.

Benefits

Daily Pay option

Free telemedicine and mental health access

Multiple health and life insurance options

401k plan with company match

Paid time off for eligible team members

Paid holidays

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts

Qualifications

• Prior customer service experience required.
• Effective verbal and written communication skills needed.
• Excellent time management skills essential.

Responsibilities

• Greets guests and manages check-ins.
• Handles cash and maintains front desk organization.
• Resolves guest complaints professionally.

Skills

Customer Service

Communication

Time Management

Basic Computer Skills

Education

High School Diploma/GED

Job description

Description

Collegiate Hotel Group , is seeking a Guest Service Representative to join Graduate by Hilton Madison and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

• Reviews arrival list daily and assists in preparing , assembling and delivering welcome amenities

• Escort VIPs to room and check them in prior to arrival

• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

• Responsible for issued bank - count bank at beginning and end of shift.

• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

• Maintains front desk area to be clean and organized

• Assisting with lobby activation as needed

• Utilize proper procedures when handling guest PPI data

• Understands the key points to communicate for a Graduate Arrival experience

• Follows through and feels ownership of guest requests

• Resolves guest complaints in a professional and efficient manner

• Actively participates in Front Desk upsell program

• Always retrieve necessary identification documents and form of payment upon guest arrival

• Other duties as assigned

EDUCATION AND EXPERIENCE

• Prior Customer Service Experience

• High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills

• Ability to communicate effectively verbally and in writing

• Ability to exceed expectations of guests and team members

• Excellent time management skills

BENEFITS/ PERKS

• Work today, get paid today, with Daily Pay!

• Free telemedicine and virtual mental health care access for all team members starting day one!

• Multiple health insurance and life insurance options

• 401k plan + company match

• Paid time off for eligible team members

• Holiday pay/ paid holidays

• Pet insurance

• Employee Assistance Program

• Discounted hotel rooms

• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer .