Guest Service Representative/Front Desk Clerk

Nwxsouthern; Lewiston (ID); On-site; USD 10,000 - 60,000; Full time

Job summary

Northwest X Southern Hospitality is seeking a Guest Service Representative for their Holiday Inn Express in Lewiston, ID. The role focuses on guest satisfaction, managing check-ins and check-outs, and maintaining effective communication. Applicants should enjoy hospitality, possess strong organizational skills, and are motivated to advance their careers within the hospitality industry.

Benefits

Paid Holidays

Paid Time Off (PTO)

Health Insurance

Flexible Work-Life Balance

401(k) Retirement Plans With Match

Team Member Travel Discounts

Referral Bonuses

Qualifications

• High school diploma required.
• Prior hotel and hospitality experience preferred.
• Demonstrate excellent organizational and communication skills.

Responsibilities

• Ensure guest satisfaction and revenue optimization through check-in and check-out.
• Respond to guest requests and handle complaints.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent GED

Job description

Join to apply for the Guest Service Representative/Front Desk Clerk role at Northwest X Southern Hospitality

1 week ago Be among the first 25 applicants

Join to apply for the Guest Service Representative/Front Desk Clerk role at Northwest X Southern Hospitality

Holiday Inn Express Lewiston, ID managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today!

Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.

Qualifications

High school diploma or equivalent GED; prior hotel and hospitality experience preferred

Demonstrate excellent organizational skills, communication skills, and problem-solving skills

How We Can Elevate Your Career

Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.

Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.

If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today.

Why work for NSH?

Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.

Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)

New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day

Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws.

Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.

Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.

Bereavement

Jury/Witness Duty

Community Volunteer Events

Social Event Outings

Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).

Medical and Prescription, Vision

Dental

Employee Assistance Program

Hostcare

100% Company Paid Life Insurance

401(k) Retirement Plans With Match

Leave of Absence

Perks - More than just a paycheck!

Team Member Travel Discounts

Entertainment Industry Discounts

Snack of the Month

Monthly Team Member Recognition

Service Recognition Awards

Incentive Programs

Referral Bonuses

Direct Deposit

Earned Wage Access

Retirement Planning

To learn more about our company please visit our web site at www.nwxsouthern.com

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.

Salary: $14.00 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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