Guest Service Representative - Comfort Suites Downtown Orlando

Comfort Suites; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

401k with employer match

Paid time off

Dental benefits

Vision benefits

Life insurance

Tuition reimbursement

Employee assistance program

Job summary

Onix Hospitality seeks a Guest Services Representative to greet guests, manage check-ins/check-outs, and coordinate with housekeeping and maintenance to ensure a smooth stay.

The ideal candidate has at least 1 year of front desk experience, strong communication skills, and can type 30–35 wpm; hotel computer experience is a plus.

We offer a comprehensive benefits package including medical, dental, vision, 401k, paid time off, and more to support our team.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of front desk experience in a hotel.
• Hotel computer experience preferred.
• Good verbal and written communication skills; ability to upsell services.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Verify guest payment methods and handle credit procedures.
• Coordinate with housekeeping and maintenance to update room status.
• Assist guests with reservations, special requests, and service options.
• Maintain lobby, front desk areas, and safety procedures.
• Knowledge of property services and brands to enhance guest experience.

Skills

Verbal & written communication

Typing 30–35 wpm

Sales mindset

Education

High school diploma or equivalent

Tools

Hotel computer system

Job description

Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually. We are currently looking for a Guest Services Representative to join our team!Onix Hospitality rewards it’s employees for their hard work and dedication to providing the best service possible, with a wide-range of benefits and perks to show we care.BENEFITS AND PERKS WE OFFERBenefitsCompetitive SalaryAffordable Medical, Dental, and Vision Benefits for You & Your Family401k Retirement With Company MatchFlexible Spending Accounts (FSA)Paid Time Off & Paid HolidaysShort-term Disability and Maternity Leave Options, Personal and Family Medical LeaveCompany provided Life Insurance and Long Term Disability CoverageEmployee Perks ProgramTickets At Work for Discounted Entertainment Tickets!Tuition ReimbursementIn Facility Training/Inservice ProgramsEmployee Assistance ProgramFree Will/Estate Preparation ServicesOptional Legal & Identity Protection ServicesVerizon Wireless DiscountResponsibilities and DutiesThe Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.Knowledge of the reservation system to make, change, and cancel reservations, assist guests as necessary, post charges to guest, master, house accounts and meeting rooms.Posts and files all charges to guest, master, and house accounts. Thoroughly understands and adheres to proper credit card and cash-handling policies and procedures. Follows procedures for issuing and closing safe-deposit boxes.Is familiar with sales strategies; communicates daily with reservation sales and uses suggestive selling techniques to sell rooms and to promote other services of the hotelCoordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.Coordinates guest room maintenance work with the engineering and maintenance division.Aware of all safety and emergency procedures and accident prevention policies.During the slow times, assists with maintaining the lobby, coffee stations, and assisting with breakfastBe informed about daily operations and events and report any unusual occurrences immediately to the Assistant General Manager or the General Manager.Develop a thorough knowledge of property specific brands and the ONIX HOSPITALITY portfolio. At all times strive to represent the property specific brand and ONIX HOSPITALITY in the most professional and courteous manner. Become familiar with all hotel guests, their special requests and ensure that their needs are met.QualificationsHigh school graduate or equivalent.Minimum 1-year previous front desk experience, preferably in a large volume property.Hotel computer experience.`Ability to type 30-35 wpm.Excellent verbal and written communication skills.