Guest Service Representative at the Holiday Inn & Suites in Pigeon Forge

AATMOS in; Sevierville (TN); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Representative to enhance guest experiences at their hotel. This role involves welcoming guests, managing reservations, and ensuring all needs are met promptly. You'll be the first point of contact for guests, providing them with information about the hotel and local attractions. If you have a passion for customer service and thrive in a dynamic environment, this is the perfect opportunity for you. Join a team that values your contributions and offers a supportive atmosphere where you can grow your career.

Benefits

Health Insurance 50% paid by employer

Discounted Vision and Dental Insurance

Discounted Hotel Rooms

Paid Time off / Vacation Pay

Sick Pay

Daily Pay with ZayZoon

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Experience in managing reservations and guest inquiries.

Responsibilities

• Check in and out guests while providing exceptional service.
• Manage online and phone reservations efficiently.
• Coordinate with housekeeping to meet guests' needs.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Hotel Software Systems

Job description

Guest Service Representative at the Holiday Inn & Suites in Pigeon Forge (Administrative)

Job Summary:

The position of Guest Services Representative is responsible for checking Inn guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the Inn. A few of the main duties of a Guest Service Agent are greeting guests at the front desk, answering any questions, answering any phone calls, and recommending activities, shopping venues, and restaurants to guests.

General Responsibilities:

1. Provide warm welcome and great service to all guests.
2. Perform all check-in and check-out tasks.
3. Manage online and phone reservations.
4. Communicate with the housekeeping and facilities departments to ensure prompt responses to guests' needs.
5. Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.

Specific Responsibilities:

1. Use hotel software systems as per Aatmos Standard Operating Procedures.
2. Provide exceptional service to all guests at all times.
3. Convert and upsell walk-in guests by informing guests of the property's value.
4. Inform customers about payment methods and verify their credit card data.
5. Register guests collecting necessary information (i.e., contact details and exact dates of their stay).
6. Welcome guests upon their arrival and assign rooms.
7. Provide information about our hotel, available rooms, rates, and amenities.
8. Respond to clients' complaints in a prompt and professional manner.
9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
10. Maintain updated records of bookings and payments.
11. Report any accidents or injuries to senior management staff immediately.

Benefits:

1. Health Insurance 50% paid by employer.
2. Discounted Vision and Dental Insurance.
3. Discounted Hotel Rooms.
4. Paid Time off / Vacation Pay.
5. Sick Pay.
6. Daily Pay with ZayZoon.