Guest Service Representative - Aloft - Coastline Center - Wilmington, DC

Aloft Wilmington; Wilmington (NC); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Medical/Dental/Vision plans

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Résumé du poste

Aloft Wilmington is seeking a Guest Service Representative to deliver outstanding service at the front desk. You will check guests in and out, manage reservations, handle special requests, and promptly resolve inquiries to ensure a welcoming experience throughout the stay.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.

Responsabilités

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Connaissances

Customer service

Communication

Multitasking

Cash handling

Formation

High school diploma

Outils

POS system

Reservation software

Description du poste

Posting Details

• Posted on September 28, 2026

Locations

• Showing 1 location
• Wilmington, NC 28401, USA
• Front Office
• Full-Time
• Requisition #: GUEST064172

Description

We are hiring a Guest Service Representative!

As a Guest Service Representative, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.

Responsibilities:

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Qualifications:

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift upto 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Benefits (Full TimeAssociates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages
• Medical/Dental/Vision plansinsurance
• Life insurancewithShortTerm andLong-Termdisability options
• 401k with Company Match
• Tuitionassistance
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.It’simportant to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEOemployerM/F/D/V. Wemaintaina drug-free workplace.

Pay rate: $16.00/hr

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.