Guest Service Representative

applebrookhomes; Winter Haven (FL); On-site; USD 20,664 - 22,041; Part time

Job summary

Applebrook Homes, LLC is seeking a Guest Service Representative to ensure a positive campground guest experience. You will handle check-ins, assist with reservations by phone and email, and assist with general administrative tasks to support daily operations.

The role requires 1–2 years of customer service experience, strong communication skills, cash handling ability, and the capacity to work 24–32 hours per week including weekends.

Qualifications

• Minimum 1–2 years of customer service, hotel or retail experience.
• Energetic, honest, with strong attendance and personal responsibility.
• Motivated, reliable and customer-focused.
• Able to work with minimal supervision.
• Capable of cash handling and light accounting work.
• Typically 24–32 hours per week, including weekends.
• Proficient with email communication.
• High school diploma or GED required.
• Must be within commuting distance to the property.

Responsibilities

• Provide seamless check-in for guests, with pre-collected information and payments.
• Assist future guests with reservations via phone and email.
• Follow procedures for collecting and handling currency.
• Perform general administrative tasks (phones, emails, copying, filing).
• Enforce safety rules and contact security as needed.
• Know local info to answer guest questions and offer recommendations.
• Build proficiency with the reservation system.

Skills

Customer service

Communication

Cash handling

Email proficiency

Time management

Work independently

Attendance

Education

High school diploma or GED

Tools

Reservation system

Job description

About the Company:

Applebrook Homes, LLC seeks talented candidates who want to invest in their long-term future by offering them a career, not just a job. We are a growing niche commercial real estate company driven by a team of entrepreneurial professionals.

We offer a Company culture that is centered around teamwork, diversity, mutual respect, combined with supportive interactions with an experienced leadership team dedicated to Team Member success. We seek candidates who enjoy the satisfaction of working hard, developing skills, and a job well done. The delivery of superior service has contributed to our ongoing growth and success, which ultimately translates into greater career advancement potential for ambitious, independent, and strong performers.

About You:

You have a people first mindset and great communication skills that help you stay empathetic no matter the situation, to provide the best guest experience! You communicate clearly and effectively and can successfully multitask in a fast-paced environment while collaborating with fellow employees and leadership. You are a good problem solver, able to handle conflict with strong time management skills. If you are a motivated, get-it-done kind of person we want you on our team! Come join us!

About the Job:

We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative. This position fulfills a variety of customer service needs in support of the campground successful operation. Reporting to the Property Manager, this individual works closely with maintenance, groundskeeping, and other staff to provide the Park's guest with the most enjoyable experience. As the face of the Park, it is important that our Guest Service Representative treats all guests with kindness, empathy, and respect at all times.

Key Responsibilities:

• Provide a seamless check-in process for guests by having check in information ready in advance, collecting any payments and explaining the Park's operational characteristics and changes that may impact the guest experience.
• Assist future guests with reservations via phone and email as we as respond to general inquiries about the Park.
• Follow procedures for collecting and handling currency.
• Perform general administrative functions such as answering phones, emails, copying, and filing.
• Assist in enforcing all safety rules in and around the Park, contacting security and law enforcement as needed.
• Maintain knowledge of general park information and the area in order to answer guest questions and offer local recommendations for inquiries related to RV repair shops, grocery stores and other services.
• Build a high level of proficiency with the reservation system.

Required Skills and Experience

• A minimum of 1 to 2 years of customer service, hotel or retail experience
• A sense of energy, passion, integrity, honesty, great attendance, and personal responsibility
• Motivation and dedication to serving customers and a job well done
• Able to work with minimal supervision
• Able to manage cash and perform light accounting work
• Able to work approximately 24 -32 hours each week including weekends
• Proficient with email
• Highschool graduate or GED required
• Must be within commuting distance to the property

Compensation:

Hourly Pay Rate Range | $15 - $16.50 | Commensurate with Experience

Employer is an affiliate of Athena Real Estate, LLC located at 12393 Stoneybrook West Parkway, Winter Garden, FL. Athena Real Estate, LLC www.AthenaRealEstate.com.

Applebrook Homes, LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

All offers of employment at Applebrook Homes LLC are contingent upon clear results of a thorough background check.