Guest Service Representative - PT

applebrookhomes; New York (NY); On-site; USD 2,066,400 - 2,755,200; Part time

Job summary

Applebrook Homes is seeking a Guest Service Representative for our campground in New York. The role emphasizes friendly, efficient guest interactions, check-in/out, phone support, and collaboration with maintenance to ensure a positive guest experience.

Candidates should have 1–2 years in customer service, a high school diploma or GED, and the ability to work 20–24 hours weekly including some weekends. Valid commuting distance to the property is required.

Qualifications

• 1–2 years in customer service, hotel, or retail.
• High school diploma or GED required.
• Proficient with email communication.
• Energetic, with integrity and reliable attendance.
• Customer-focused and able to work with minimal supervision.
• Able to work ~20–24 hours per week, including weekends.
• Must be within commuting distance to the property.

Responsibilities

• Greet and check guests in and out.
• Answer phones and assist guests or potential guests.
• Coordinate with maintenance to resolve issues.
• Address guest inquiries quickly and professionally.
• Assist with on-site convenience and souvenir store operations.
• Manage cash and perform minor accounting tasks.
• Carry out other duties or projects as assigned.

Skills

Customer service

Retail/hotel exp

Email communication

High integrity/attendance

Self-motivated/works independently

Weekend availability

Able to lift up to 25 pounds

Education

High school diploma or GED

Job description

About the Job:

We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative. This position fulfills a variety of customer service needs in support of the campground successful operation. Reporting to the Property Manager, this individual works closely with maintenance, groundskeeping, and other staff to provide the Park's guest with the most enjoyable experience. As the face of the Park, it is important that our Guest Service Representative treats all guests with kindness, empathy, and respect at all times.

Key Responsibilities:

• Greeting and checking-in/out guests
• Answering phones and supporting guests or potential guests.
• Work with maintenance staff to resolve any issues.
• Quickly address any guest inquiries or concerns with speed and professionalism.
• Assist with on-site convenience and souvenir store.
• Manage cash and perform minor accounting.
• Other job-related duties or special projects as assigned.

Required Skills/Experience:

• A minimum of 1 to 2 years of customer service, hotel or retail experience.
• High school graduate or GED required.
• Proficient with email communication.
• A sense of energy, passion, integrity, honesty, great attendance, and personal responsibility.
• Motivation and dedication to serving customers and a job well done.
• Able to work with minimal supervision.
• Able to work approximately 20 -24 hours each week including some weekends.
• Must be within commuting distance to the property

Physical Requirements*:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Able to stand, walk, stoop, kneel, bend, and reach periodically | Visually look at a computer for extended periods | Able to sit and use the computer for hours at a time | Subject to environmental conditions, work activities can occur inside and outside | Repetitive hand motions, such as typing | Able to safely lift, pull and push up to 25 pounds.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applebrook Homes is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.

All offers of employment at Applebrook Homes LLC are contingent upon clear results of a thorough background check.