Guest Service Representative

MHG Hotels; West Palm Beach (FL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Cross-training Opportunities

Hotel Room Discounts

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase $

401k with Employer Contribution (Full‑

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full‑

Accident (Full-Time)

Critical Illness (Full-Time)

Incentives $

Employee Referral Program $

Job summary

MHG Hotels LLC is seeking a Guest Service Representative to warmly welcome guests, check them in/out, and assist with information about local attractions. You will maintain accuracy in payments and billing while delivering a high level of service to ensure a positive guest experience.

This role requires a professional demeanor, a team-first attitude, and the ability to manage multiple tasks with attention to detail.

Qualifications

• Stand for long periods of time during shifts.
• Read and verify information in various formats.
• Move, lift, carry, push, and place objects weighing up to 25 pounds.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and verify guest identity.
• Respond to and resolve guest requests.
• Secure payments and verify billing.
• Provide guests with room information, directions, amenities, and local attractions.
• Run daily reports and communicate findings to the next shift.

Skills

Customer service

Communication

Professional demeanor

Team player

Attention to detail

Job description

• Cross-training Opportunities
• Hotel Room Discounts

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

Benefits Offered:

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule:

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Our Guest Service Representatives makes a difference by:

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

As Guest Services Representative, you will:

• Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards\
• Keep contingency lists in case of emergency and communicate and necessary messages
• Protect company assets
• Comply with all quality assurance expectations

To be a successful Guest Service Representative, you need:

• A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
• Create confidence and trust, while communicating the right message at the right time.
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Be direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Maintain awareness of undesirable persons on premises.
• Clean professional appearance.
• Perform other reasonable job duties as requested by Supervisors.

Minimum Requirements:

The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.