Guest Service Representative

MHG Hotels; Speedway (IN); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Paid Time Off

Paid Vacation

401k with Employer Contribution

Medical, Dental, Vision

Employee Referral Program

Hotel Room Discounts

Job summary

A hospitality company in Speedway, Indiana, seeks a Guest Service Representative to create a welcoming experience for guests. Responsibilities include managing check-ins and check-outs, responding to guest requests, and providing essential information about the hotel and local area. Candidates should possess a friendly demeanor, strong communication skills, and the ability to connect with a diverse clientele. This role offers flexible scheduling for full-time and part-time positions.

Qualifications

• Professional demeanor and warm, welcoming personality.
• Ability to engage and connect with others easily.
• Comfortable conversing with diverse backgrounds.
• Excellent guest service and interpersonal skills.

Responsibilities

• Organize and process guest check-ons/check-outs.
• Respond to and resolve guest requests.
• Provide guests with hotel information and amenities.
• Provide guests with room information, directions, and local interests.
• Run daily reports and communicate with next shift staff.
• Complete cashier and closing reports and count the cash.
• Record wake-up calls and relay to the appropriate department.
• Maintain confidentiality of all guest information.
• Report maintenance issues, safety hazards, and emergencies.
• Maintain contingency lists and communicate required messages.
• Protect company assets and comply with QA standards.

Skills

People-oriented demeanor

Team-first attitude

Attention to detail

Attention to detail

Team player

Clear communication

Job description

Overview

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

Benefits Offered

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Our Guest Service Representatives make a difference by

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

As Guest Services Representative, you will

• Organize, confirm, and process guest check‑on/check‑outs, adapt for any changes, and verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake‑up calls, delivering to the right department
• Maintain confidentiality of all guests and proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate necessary messages
• Protect company assets
• Comply with all quality assurance expectations

To be a successful Guest Service Representative, you need

• A professional demeanor, a warm and welcoming personality, and the ability to engage easily and actively connect with others
• Be genuinely caring and compassionate and visibly demonstrate a desire to understand others
• Create confidence and trust, while communicating the right message at the right time
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
• Be direct yet tactful and considerate of the audience
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Maintain awareness of undesirable persons on premises
• Clean professional appearance
• Perform other reasonable job duties as requested by supervisors

Minimum Requirements

The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Employing Company Information

MHG Hotels LLC seeks to attract and retain a high‑performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317‑356‑4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to [e-mail]. “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.