Guest Service Representative

Nothing Bundt Cakes; Weslaco (TX); On-site; USD 10,000 - 15,000; Full time

Job summary

Nothing Bundt Cakes in Weslaco, TX is seeking a friendly Guest Service Representative to welcome guests, explain cake options, and process orders at the counter and POS.

You will learn NbC Sweet Steps of Service, suggest gifts and decor, maintain clean displays, join the Email Club, and ensure health and safety standards while delivering a joyful guest experience.

Qualifications

• Strong guest service and communication skills.
• Ability to educate guests on NbC products and promotions.
• Reliable, punctual and able to work in a retail environment.

Responsibilities

• Greet guests warmly and determine needs to provide a superior experience.
• Maintain product knowledge and explain cake options, pricing, and promotions.
• Suggest additional merchandise to complete celebrations.
• Process orders accurately using the POS system and collect emails for promotions.
• Keep bakery clean and well presented; restock displays and packaging supplies.
• Assist in cake decoration and packaging as needed.
• Follow health, safety, and dress-code guidelines; maintain attendance.

Skills

Guest service

Customer service

POS system

Product knowledge

Merchandising

Teamwork

Attendance/punctuality

Tools

Point-of-Sale (POS) system

Job description

Position Summary:

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies:

• Servant’s Heart
  • o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • o Keeps the good of the team or guest ahead of personal interests or gain.
  • o Displays humility and empathy in interactions with others.
• Spirit of a Champion
  • o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
  • o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • o Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
  • o Projects warmth, enthusiasm and optimism that attracts others.
  • o Builds positive, productive relationships with all team members.
  • o Listens actively and communicates openly, clearly and respectfully.

Compensation: $9.00 per hour

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.