GUEST SERVICE REPRESENTATIVE

Residence Inn by Marriott; San Juan Capistrano (CA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily guest interaction

Job summary

Residence Inn by Marriott in California is seeking a Guest Service Representative to join our front desk team and help ensure exceptional guest experiences. You will greet guests, assist with check-ins and check-outs, manage reservations, and provide local information to guests throughout their stay.

This role offers a supportive team environment with opportunities to grow in front desk and hotel operations.

Qualifications

• Strong customer service and communication skills are required.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.

Skills

Customer service

Communication skills

Computer skills

Multitasking

Front desk experience

Tools

Front desk software

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be Doing• Greet guests and provide friendly, helpful service• Assist with check ins, check outs, room assignments, and reservations• Answer guest questions and resolve issues promptly• Operate the front desk system and process payments• Communicate with housekeeping and other departments• Maintain the front desk area in a clean and organized manner• Handle guest requests and escalate concerns when needed• Provide local information and general hotel assistanceWhy You Will Love It Here• Supportive team environment• Opportunities to grow in front desk and hotel operations• A role where you meet new people and make a daily impactReady to Join the TeamIf you are ready to assist guests and help create memorable stays, we would love to meet you.Apply now.EOEWhat Makes You You• Strong customer service and communication skills• Friendly, positive, and professional presence• Comfortable using computers and hotel systems• Dependable, organized, and able to multitask• Prior hotel or customer service experience is helpful but not required• Flexible to work any shifts including holidays and weekends