Customer Service Representative (Flexible Working Hours)

Destination Pet LLC; United States; Hybrid; USD 19,286 - 22,041; Part time

Benefits offered by this job

Telehealth benefits

401(k) plan

Pet insurance

Job summary

Destination Pet LLC is seeking a Customer Service Representative at Posh Paw Pet Resort to provide exceptional service for pet parents and their pets. You'll be responsible for welcoming clients, managing check-ins, and ensuring up-to-date vaccinations. Candidates must possess strong communication and problem-solving skills, and availability for evenings, weekends, and holidays is essential.

The role offers a pay range of $14.00–$16.00 per hour DOE, along with telehealth benefits and a 401(k) plan.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service or retail experience preferred.
• Comfortable operating multi-line phones and computer systems.

Responsibilities

• Welcoming pet parents and their pets to the resort.
• Answering phones with a friendly tone and multitasking effectively.
• Touring new clients through the facility and selling services.

Skills

Strong communication skills (phone, in-person, email)

Problem-solving skills

Ability to remain calm under pressure

Customer service or retail experience

Education

High school diploma or equivalent

Job description

Overview

We’re looking for a Customer Service Representative at Posh Paw Pet Resort who can make every client feel like a VIP (Very Important Pet-parent). The role involves welcoming pet parents and their pets, answering phones, guiding new clients through the facility, selling services, ensuring vaccinations are up to date, managing check‑ins and check‑outs, handling cash, balancing the end‑of‑day cash drawer, responding to complaints, escorting pets to their enclosures, maintaining the lobby, and supporting team members. Availability for evenings, weekends, and holidays is required, and the position requires lifting up to 40 lbs.

Benefits & Pay

• Pay: $14.00–$16.00 per hour DOE plus tips.
• Telehealth benefits.
• 401(k) plan.
• Pet insurance.

When

• Wed, Thur, Fri 12:00pm–6:05pm.
• Sunday 2:45pm–5:15pm.

Responsibilities

• Welcoming pet parents and their pets to the resort.
• Answering phones with a friendly tone and multitasking effectively.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Managing check‑ins and check‑outs efficiently and warmly.
• Handling cash, cards, and balancing the end‑of‑day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures.
• Keeping the lobby clean, welcoming, and ready for guests.
• Assisting other team members as needed.
• Performing other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service or retail experience preferred.
• Strong communication skills (phone, in‑person, email).
• Comfortable operating multi‑line phones and computer systems.
• Ability to remain calm under pressure and maintain professionalism.
• Problem‑solving skills.
• Strong understanding of veterinary vaccines and their importance.
• Willingness to ask questions and learn.

Equal Opportunity Statement

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants and provides reasonable accommodations to applicants with disabilities.

If you have a disability and require a reasonable accommodation, please contact a member of our recruitment team.