Guest Service Representative

Workstream; North Olmsted (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Dental & Vision

401k

Paid Vacation (full-time only)

Paid Holidays

Pay: $17-$19/hour

Job summary

The Hampton Inn in North Olmsted, OH is seeking Guest Service Representatives to join our front desk team. This role handles check-ins and check-outs, answers guest questions, and coordinates with housekeeping to ensure guest satisfaction.

We offer part- and full-time schedules with pay ranging from $17 to $19 per hour, plus benefits including dental and vision, 401k, paid vacation and holidays. Flexible shifts include 3PM-11PM and 11PM-7AM.

Qualifications

• 1 year of Front Desk experience preferred.
• Must have flexible availability including holidays and weekends.
• Positive attitude and service-minded work ethic.

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
• Manage room bookings in-person, online, and through incoming calls
• Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
• Perform regular bookkeeping duties
• Connect with the housekeeping department to ensure guest accommodation is ready

Skills

Front Desk experience

Service-oriented

Job description

Guest Service Representative

North Olmsted, OH

Hampton Inn is currently seeking part- and full-time Guest Service Representatives to join their team in North Olmsted, Ohio! In this role, you will be responsible for checking in/out guests and responding to guest's requests.

What we can offer YOU:

• Dental & Vision
• 401k
• Paid Vacation (full-time only)
• Paid Holidays
• Pay:$17-$19/hour, offer dependent on experience

Shifts:

• Flexible shifts
• 3PM - 11PM
• 11PM - 7AM

The right candidate will have:

• 1 year of Front Desk experience preferred
• Must have flexible availability including holidays and weekends
• Positive attitude and service-minded work ethic

Our Guest Service Representative will:

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
• Manage room bookings in-person, online, and through incoming calls
• Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
• Perform regular bookkeeping duties
• Connect with the housekeeping department to ensure guest accommodation is ready

Located off Route 8, we're five miles from Fox Den Golf Course and Blossom Music Center. The Cuyahoga Valley National Park and Akron Art Museum are eight miles away. A twenty minute drive will take you to Boston Mills Ski Area, Kent State University, or the University of Akron. Enjoy free hot breakfast and WiFi.