Guest Service Representative

Dimension Hospitality; Kalamazoo (MI); On-site; USD 18,000 - 25,000; Full time

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, and coordinate reservations. You will be the first and last impression guests encounter, ensuring smooth front desk operations and a memorable stay.

You will greet guests, answer questions, handle payments, and work with housekeeping and other teams to deliver exceptional service.

Qualifications

• Strong customer service and communication skills.
• Friendly, professional presence, and problem-solving mindset.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask in a busy front-desk environment.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Maintain a clean and organized front desk area.
• Handle guest requests and escalate concerns as needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Hospitality

Multitasking

Computer systems

Tools

PMS systems

Reservation software

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality