GUEST SERVICE REPRESENTATIVE

DIMENSION MASTER; Naples (FL); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Friendly team environment

Growth in front desk operations

Daily guest interaction impact

Job summary

DIMENSION MASTER is seeking a Guest Service Representative in Naples, FL to support front desk operations and guest experiences. You will greet guests, process check-ins/outs, handle reservations, and answer questions to ensure smooth service.

Responsibilities include using the front desk system, coordinating with housekeeping, and maintaining a welcoming lobby. Prior hotel or customer service experience is helpful but not required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalat(e) concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly demeanor

Multitasking

Problem solving

Tools

Front desk system

Job description

Job Details

Job Location: NAPLES, FL 34117

Position Type: Part Time

Salary Range: $16.00 - $16.00 Hourly

Job Shift: Swing

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalat concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends