GUEST SERVICE REPRESENTATIVE

EMBASSY SUITES - FORT WORTH; Fort Worth (TX); On-site; USD 27,000 - 36,000; Full time

Job summary

Embassy Suites - Fort Worth is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will support front desk operations and contribute to an exceptional guest experience.

Responsibilities include greeting guests, handling payments, coordinating with housekeeping, and providing local information. Prior hotel or customer service experience is helpful but not required; flexibility for shifts including holidays and

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Multitasking

Computer literacy

Tools

PMS software

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be DoingGreet guests and provide friendly, helpful serviceAssist with check ins, check outs, room assignments, and reservationsAnswer guest questions and resolve issues promptlyOperate the front desk system and process paymentsCommunicate with housekeeping and other departmentsMaintain the front desk area in a clean and organized mannerHandle guest requests and escalate concerns when neededProvide local information and general hotel assistanceWhy You Will Love It HereSupportive team environmentOpportunities to grow in front desk and hotel operationsA role where you meet new people and make a daily impactReady to Join the TeamIf you are ready to assist guests and help create memorable stays, we would love to meet you.Apply now.EOEWhat Makes You YouStrong customer service and communication skillsFriendly, positive, and professional presenceComfortable using computers and hotel systemsDependable, organized, and able to multitaskPrior hotel or customer service experience is helpful but not requiredFlexible to work any shifts including holidays and weekends