GUEST SERVICE REPRESENTATIVE

DR HOTEL EMPLOYEE LEASING LLC; Destin (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

Embassy Suites Destin is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. The role supports smooth front desk operations and delivers an exceptional guest experience.

You will greet guests, handle inquiries, process payments, and coordinate with housekeeping and other departments to maintain a clean, organized front desk area. Flexible to work various shifts is required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalations.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Friendly presence

Computer systems

Multitasking

Flexibility

Job description

Job DetailsJob Location: Embassy Suites Destin - Destin, FL 32550Position Type: Full TimeSalary Range: $16.00 - $17.25 HourlyJob Shift: DayYou are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escal
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends