Guest Experience Specialist – Front Desk (Flexible Shifts)

Northwest x Southern Hospitality; Anchorage (AK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Employee discounts

Flexible shifts

Job summary

Northwest x Southern Hospitality is hiring a Guest Service Representative (Front Desk) at Fairfield Inn & Suites Anchorage to greet guests, handle check-in/check-out, and coordinate hotel services for a smooth stay. The role requires excellent communication and organizational skills and a team-oriented mindset.

Candidates should have a high school diploma; hospitality experience is preferred. Flexible shifts, including nights, weekends, and holidays, are common in this fast-paced environment.

Qualifications

• High school diploma or equivalent required; hospitality/related experience preferred.
• Strong communication, organizational, and problem-solving skills; ability to multitask and work in a team.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Coordinate with hotel staff to meet guest needs and ensure a smooth stay.
• Answer questions, resolve issues, and provide excellent customer service.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Hospitality

Education

High school diploma

Hospitality experience (preferred)

Job description

Northwest x Southern Hospitality is hiring a Guest Service Representative (Front Desk) at Fairfield Inn & Suites Anchorage to greet guests, handle check-in/check-out, and coordinate hotel services for a smooth stay. The role requires excellent communication and organizational skills and a team-oriented mindset.

Candidates should have a high school diploma; hospitality experience is preferred. Flexible shifts, including nights, weekends, and holidays, are common in this fast-paced environment.