Guest Service Rep

Majestic Inn & Spa; Anacortes (WA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision benefits

Job summary

Majestic Inn and Spa in Anacortes, WA is seeking friendly Front Desk Agents to join our team. You will check guests in and out, answer calls, and assist with guest needs in a fast-paced hospitality environment.

We offer full-time and part-time options with 24/7 desk coverage. The ideal candidate has strong communication skills, customer service experience, and a team-oriented attitude.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and check in guests in a friendly and efficient manner.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and resolve issues promptly.
• Uphold hospitality and company procedures.
• Maintain a clean and organized front desk area.
• Work all scheduled shifts - weekends.
• Cross-train with other departments.
• Assist with other duties as needed.

Skills

Excellent communication

Interpersonal skills

Team-oriented

Multitasking

Adaptability

Cross-training

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Majestic Inn and Spa is seeking friendly and professional Front Desk Agents to join our new team in Anacortes, WA. The Front Desk Agent will be responsible for providing exceptional customer service to all guests, checking guests in and out of the hotel, answering phone calls and inquiries, and assisting with any other guest needs as required. The ideal candidate will have excellent communication skills, be detail-oriented, and have a positive attitude.

Full-time and Part-time available, All Shifts (24/7 Desk)

Responsibilities

• Greet and check in guests in a friendly and efficient manner
• Answer phone calls and respond to guest inquiries
• Handle guest requests and resolve any issues promptly
• Uphold the standards of hospitality and company procedures
• Maintain a clean and organized front desk area
• Work all scheduled shifts - Must be able to work weekends
• Willing to cross-train with other departments
• Assist with other duties as needed

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• genuine passion for hospitality and helping people
• Team-oriented individual
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and other computer programs
• Paid time off
• Medical, Dental, Vision (eligible per company policy)