Guest Service Pro (PT) - Front Desk & VIP Guest Experience

Schulte Hospitality Group; Jacksonville (FL); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Daily Pay

Telemedicine and mental health care

Health insurance options

401k Plan

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for the DoubleTree by Hilton Riverfront Jacksonville. The role includes greeting guests, managing check-in, and assisting VIPs with a guest-centered approach in a bustling lobby environment.

This part-time position at the Riverfront Jacksonville location offers a comprehensive benefits package, flexible scheduling, and opportunities for career growth within SHG’s hospitality network.

Qualifications

• Minimum of one (1) year in Front Desk operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive with personal recognition.
• Reviews arrival lists daily and assists with welcome amenities.
• Escort VIPs to rooms and check them in prior to arrival.
• Answer the telephone within three rings with a smile and transfer calls as needed.
• Count bank at beginning and end of shift and report cash over/shorts to management.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Handle guest PII data with proper procedures.
• Adhere to check-in/check-out procedures and collect IDs and payment.

Skills

Basic computer skills

Communication skills

Guest service excellence

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for the DoubleTree by Hilton Riverfront Jacksonville. The role includes greeting guests, managing check-in, and assisting VIPs with a guest-centered approach in a bustling lobby environment.

This part-time position at the Riverfront Jacksonville location offers a comprehensive benefits package, flexible scheduling, and opportunities for career growth within SHG’s hospitality network.