Guest Service Manager

Hyatt Corporation; Princeton (NJ); On-site; USD 70,000 - 75,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Guest Service Manager at The Seabird Ocean Resort and Spa in Oceanside, CA. You will lead daily front desk operations, coach a service oriented team, and ensure welcoming guest interactions while maintaining brand standards.

You will oversee check-ins, reservations, and guest accounts, empower colleagues, and resolve concerns quickly to uphold Hyatt's hospitality reputation in a dynamic, fast-paced resort setting.

Qualifications

• Previous front desk or hotel operations leadership experience required.
• Strong communication, service, and problem solving skills.
• Professional, reliable, and able to lead by example.
• Organized and comfortable managing multiple priorities.
• Confident working with hotel systems and guest service processes.
• Passionate about hospitality and creating memorable experiences.
• Flexible to work any days of the week, including holidays and weekends.
• This location uses a third-party employer; Hyatt is not the employer at Seabird Ocean Resort.

Responsibilities

• Manage daily front desk operations and team performance
• Train, coach, and support guest service representatives and supervisors
• Oversee check ins, check outs, reservations, and guest account handling
• Resolve guest concerns quickly and professionally
• Ensure front desk procedures and brand standards are followed
• Communicate effectively with housekeeping, engineering, and leadership
• Monitor staffing needs, scheduling, and daily workflow
• Maintain accurate logs, reports, and financial documentation
• Support a welcoming, service oriented environment for guests and staff

Job description

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Compensation: $70,000 to $75,000 per year

Summary

You are confident, service driven, and skilled at leading front desk operations. You understand how to create exceptional guest experiences while supporting and motivating your team. If you thrive in a fast paced hospitality environment and enjoy solving problems with professionalism, keep reading.

The Role

As the Guest Service Manager, you oversee daily front desk operations, coach team members, and ensure all guest interactions are welcoming, efficient, and solution oriented. You help maintain smooth operations, manage service recovery, and support the hotel’s reputation for outstanding hospitality.

What You Will Be Doing

• Manage daily front desk operations and team performance
• Train, coach, and support guest service representatives and supervisors
• Oversee check ins, check outs, reservations, and guest account handling
• Resolve guest concerns quickly and professionally
• Ensure front desk procedures and brand standards are followed
• Communicate effectively with housekeeping, engineering, and leadership
• Monitor staffing needs, scheduling, and daily workflow
• Maintain accurate logs, reports, and financial documentation
• Support a welcoming, service oriented environment for guests and staff

Why You Will Love It Here

• Leadership role with daily guest impact
• Supportive team and opportunities for career growth
• A dynamic environment where no two days are the same

Ready to Join the Team

If you are ready to lead front desk operations and deliver exceptional guest service, we would love to meet you.

EOE

Qualifications

• Previous front desk or hotel operations leadership experience required
• Strong communication, service, and problem solving skills
• Professional, reliable, and able to lead by example
• Organized and comfortable managing multiple priorities
• Confident working with hotel systems and guest service processes
• Passionate about hospitality and creating memorable experiences

Flexible to work any days of the week, including holidays and weekends

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

The Seabird Ocean Resort and Spa | Oceanside , CA , US

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