Guest Service Manager

Northwest X Southern Hospitality; Kennewick (WA); On-site; Full time

Job summary

A prominent company in the hospitality sector is seeking a Guest Service Manager for Hilton Garden Inn Kennewick. This role involves supervising front desk operations and ensuring high-quality service to guests. Candidates should possess strong organizational and communication skills, with a high school diploma or equivalent required; a degree in hospitality is a plus. Opportunity for growth and a variety of employee perks are offered.

Benefits

Paid Holidays after one year

Paid Time Off (PTO)

Employee Assistance Program

401(k) with Match

Team Member Travel Discounts

Monthly Team Member Recognition

Service Recognition Awards

Referral Bonuses

Qualifications

• High school diploma or GED required; degree preferred.
• Excellent organizational, communication, and problem-solving skills needed.

Responsibilities

• Direct and supervise hotel front desk operations.
• Handle cash and balance assigned house bank.
• Provide clear direction and performance feedback to staff.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent GED

Degree in hospitality or related field

Job description

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Hilton Garden Inn Kennewick managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Manager! Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality? If so, Northwest x Southern Hospitality is for you, apply today!

Summary of position: The primary purpose of this position is to direct and supervise the operational activities of the hotel's front desk within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Handle cash, make change and balance an assigned house bank, count cash and other methods of payment at the end of the shift to verify and balance the house bank, and accept and record vouchers, traveler's checks, and other forms of payment. Communicate effectively both verbally and in writing to provide clear direction to staff and observe performance and encourage improvement.

Qualifications

High school diploma or equivalent GED; degree in hospitality or related field of study preferred

Demonstrate excellent organizational skills, communication skills, and problem-solving skills

How We Can Elevate Your Career

Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.

Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.

Why work for NSH?

Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.

Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)

New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day

Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws.

Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.

Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.

Bereavement

Jury/Witness Duty

Community Volunteer Events

Social Event Outings

Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).

Medical and Prescription, Vision

Dental

Employee Assistance Program

Hostcare

100% Company Paid Life Insurance

401(k) Retirement Plans With Match

Leave of Absence

Perks - More than just a paycheck!

Team Member Travel Discounts

Entertainment Industry Discounts

Snack of the Month

Monthly Team Member Recognition

Service Recognition Awards

Incentive Programs

Referral Bonuses

Direct Deposit

Earned Wage Access

Retirement Planning

To learn more about our company please visit our web site at www.nwxsouthern.com

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.

Salary: $20 - $23 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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Kennewick, WA $45,000.00-$49,000.00 4 days ago

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