Guest Service Manager

Aqua Tots Swim Schools-AT Fort Lauderdale LLC; Florida; On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Flexible schedules

Weekly pay

Bonuses

Weekend meals

Benefits package

Growth opportunities

Job summary

Aqua Tots Swim Schools is seeking a Guest Service Manager to lead our front desk and guest relations. You will coach the Guest Service Associate team, monitor sales performance, and help grow enrollments while maintaining a friendly, welcoming environment for families and staff.

You will partner with the General Manager and Aquatics Manager to hire, schedule, and develop the team, ensuring customer questions are answered promptly and the school meets its sales and operational goals.

Qualifications

• 2+ years management experience.
• Ability to lead and coach a team of front desk staff.
• Bilingual in English and Spanish preferred, but not required.

Responsibilities

• Scheduling front desk coverage for shifts.
• Train and coach Guest Service Associates.
• Staffing and payroll coordination.
• Order supplies and manage inventory.
• Drive sales and enrollments.
• Deliver excellent customer service.
• Lead and manage a team to achieve targets.

Skills

Management experience

Bilingual (English/Spanish)

Job description

If you are looking for a FUN and AWESOME place to work, then look no more. Aqua Tots Swim Schools is looking for a Guest Service Manager.

As a Guest Service Manager at Aqua-Tots Swim Schools, you'll play a key leadership role in ensuring excellent customer service, driving sales, and supporting the overall success of our swim school. You'll be responsible for leading, training, and coaching our Guest Service Associate team while creating a positive, welcoming environment for both employees and families. Daily responsibilities include overseeing front desk operations, monitoring sales performance, increasing enrollments, identifying opportunities for revenue growth, and ensuring customer questions and concerns are handled effectively.

You’ll also work closely with the General Manager and Aquatics Manager to support hiring, scheduling, staff development, and daily operations. Through hands‑on leadership, team accountability, and a focus on customer satisfaction, you’ll help ensure the school meets its sales and operational goals.

Looking to fill position ASAP.

Salary:

$40,000+ per year Based on Experience

We offer:

• Flexible set schedules
• Weekly pay
• Bonuses - monthly, quarterly, and yearly
• Weekend meals
• Benefits Package
• Growth Opportunities

Requirements:

• Availability to work full time
• Availability to work one weekend shift from 8:30am-3pm (Saturday or Sunday)
• Ability to manage and lead a team
• Work alongside General Manager and Aquatics Manager to provide a positive work environment
• Maintain a clean, organized, and safe work area
• Ability to process orders and order supplies as needed
• 2 years management experience
• Building relationships with staff and customers
• Bilingual in English and Spanish preferred, but not required.

Must be able to accommodate 40-45 hrs per week. Schedule requires 4 weekdays (Monday-Friday) of a work schedule that can range from 9:30am-8pm and we require 1 weekend day (Saturday or Sunday) with a shift from 8:30am-3pm.

Duties:

• Scheduling
• Training
• Staffing
• Payroll
• Ordering supplies
• Sales
• Customer service
• Managing and leading a team

Position is salaried based on experience.