Guest Service Manager

Aqua Tots Swim Schools-AT Fort Lauderdale LLC; Fort Lauderdale (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Flexible set schedules

Weekly pay

Bonuses - monthly, quarterly, andYEAR

Weekend meals

Benefits Package

Growth Opportunities

Job summary

Aqua-Tots Swim Schools Fort Lauderdale is seeking a Guest Service Manager to lead the front desk, coach the guest services team, and help grow enrollments while delivering outstanding customer experiences.

This salaried role offers a base salary around $40,000+ depending on experience, weekly pay, growth opportunities, and a benefits package in a fast-paced swim school environment.

Qualifications

• Must have 2 years of management experience.
• Ability to lead and train a team.
• Strong customer service mindset and communication skills.

Responsibilities

• Lead and coach the Guest Service Associate team.
• Oversee front desk operations and handle customer inquiries.
• Drive enrollments and revenue growth through service excellence.
• Collaborate with General Manager and Aquatics Manager on staffing and daily operations.
• Schedule staff, manage payroll, and ensure smooth operations.
• Maintain a clean, organized, and safe work area; manage orders and supplies.

Skills

Leadership

Customer service

Scheduling

Training

Payroll

Sales

Staffing

Team management

Bilingual (English/Spanish)

Job description

If you are looking for a FUN and AWESOME place to work, then look no more. Aqua Tots Swim Schools is looking for a Guest Service Manager.

As a Guest Service Manager at Aqua-Tots Swim Schools, you'll play a key leadership role in ensuring excellent customer service, driving sales, and supporting the overall success of our swim school. You'll be responsible for leading, training, and coaching our Guest Service Associate team while creating a positive, welcoming environment for both employees and families. Daily responsibilities include overseeing front desk operations, monitoring sales performance, increasing enrollments, identifying opportunities for revenue growth, and ensuring customer questions and concerns are handled effectively.

You’ll also work closely with the General Manager and Aquatics Manager to support hiring, scheduling, staff development, and daily operations. Through hands-on leadership, team accountability, and a focus on customer satisfaction, you’ll help ensure the school meets its sales and operational goals.

Looking to fill position ASAP.

Salary: $40,000+ per year Based on Experience

We offer:

• Flexible set schedules


• Weekly pay


• Bonuses - monthly, quarterly, and yearly


• Weekend meals


• Benefits Package


• Growth Opportunities

Requirements:

• Availability to work full time


• Availability to work one weekend shift from 8:30am-3pm (Saturday or Sunday)


• Ability to manage and lead a team


• Work alongside General Manager and Aquatics Manager to provide a positive work environment


• Maintain a clean, organized, and safe work area


• Ability to process orders and order supplies as needed


• 2 years management experience


• Building relationships with staff and customers


• Bilingual in English and Spanish preferred, but not required.

Must be able to accommodate 40-45 hrs per week. Schedule requires 4 weekdays (Monday-Friday) of a work schedule that can range from 9:30am-8pm and we require 1 weekend day (Saturday or Sunday) with a shift from 8:30am-3pm.

Duties:

• Scheduling


• Training


• Staffing


• Payroll


• Ordering supplies


• Sales


• Customer service


• Managing and leading a team

Position is salaried based on experience.