Guest Service Leader PT

Lowes Foods, LLC; Hampstead (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lowes Foods, LLC is seeking a Front End Supervisor to ensure fast, friendly checkout experiences by enforcing Guest Service Standards and policies. You will supervise and train front end hosts, manage guest traffic, and collaborate with management on scheduling to meet service levels.

You will also process guest orders, handle special requests, and perform other duties as assigned. The role emphasizes leadership, communication, and continuous improvements at the front end.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain front end standards as per No Noticeable Wait Policy.
• Manage guest traffic flow at the register and interact with guests to monitor productivity.
• Collaborate with Store Manager and Guest Service Manager to align schedules with labor guides.
• Train cashiers to call additional hosts as needed.
• Handle guest requests, refunds, overrides, and approvals promptly and professionally.
• Keep front end clean and organized; ensure parking lot is free of debris.
• Be a positive role model in speech, manner, dress, hygiene and integrity.
• Block unused check lanes when not in use.
• Enforce all front end policies related to Asset Protection and Shrink Control.
• Process guest orders, including cashier duties.
• Perform other duties as assigned by management.

Skills

Friendly personality

Team collaboration

People supervision

Communication

Guest service excellence

Lifting ability (25 lbs)

Reading and following directions

Front end operations

Training and development

Mathematical ability

Computer proficiency

Tools

POS systems

Computers

Job description

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods' Guest Service Standards and Policies.

Responsibilities

• 1. Maintenance of Guest Service Standards
  • a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
  • b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
  • c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
  • d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
  • e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
  • f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
  • g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
  • h. Ensures all unused check lanes are blocked off when not is use.
  • i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
• 2. Training and Development of Front End Hosts
  • a. Provides training and direction to hosts not meeting the front end standards.
  • b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
  • c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
• 3. Process guest orders (including performing as a cashier or guest service clerk).
• 4. Perform all other duties as assigned by management.

Qualifications

• 1. Friendly, outgoing personality.
• 2. Ability to work well with others.
• 3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• 4. Ability to read and understand information and direction.
• 5. Knowledge of front end operations.
• 6. Ability to supervise people including training and development.
• 7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• 8. Effective communication and guest service skills.
• 9. Ability to stand for extended periods of time.
• 10. Demonstrate successful use of math skills.
• 11. Ability to work well with computers.

#LI-JF1