Guest Service Leader - Front Desk Supervisor - Fairfield Inn by Marriott

Lafrance Hospitality; Plymouth (NH); On-site; Full time

Job summary

A leading hospitality company is looking for a Front Desk Supervisor at their Fairfield Inn in Plymouth, NH. This role involves leading the front desk team, ensuring excellent guest experiences, and managing hotel operations. The ideal candidate will have hotel front desk experience and strong communication skills. Join a team dedicated to delivering warm hospitality and outstanding service, with opportunities for growth and competitive benefits.

Benefits

Health & Dental insurance

PTO

401K

Hotel room discounts

Paid training

Qualifications

• Minimum 1-2 years of hotel front desk experience.
• Ability to train adult learners.

Responsibilities

• Lead and inspire the front desk team.
• Ensure smooth hotel operations as Manager on Duty.
• Assist with revenue management and financial reports.

Skills

Communication

Leadership

Tools

Marriott

Fosse

Job description

Guest Service Leader - Front Desk Supervisor - Fairfield Inn by Marriott

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Are you ready to step into a leadership role where every day is an opportunity to create memorable guest experiences?

At Fairfield Inn & Suites Plymouth, NH, we're a team dedicated to delivering warm hospitality and outstanding service. We're excited to be growing and are seeking a Front Desk Supervisor to lead and inspire our front desk team!

Pay: $19-$21 per hour

Schedule/Shifts: Full-Time, including weekends and holidays, with flexible scheduling

What You'll Do:

• Be the welcoming face — Create a friendly and efficient atmosphere for guests and staff alike.
• Lead by example — Demonstrate professionalism and service that motivate your team.
• Empower the team — Train, coach, and support Guest Representatives and Night Auditors.
• Take charge — Serve as Manager on Duty when needed, ensuring smooth hotel operations.
• Drive results — Assist with revenue management and produce accurate financial reports.
• Maintain consistency — Uphold company policies, procedures, and brand standards.
• Prioritize safety — Stay informed on health and safety codes and ensure compliance.

Requirements:

• Minimum 1-2 years of hotel front desk experience
• Excellent communication skills, both written and oral
• Familiarity with hotel reservation systems; Marriott & Fosse knowledge is a plus
• Ability to train adult learners
• Flexible schedule availability, including nights and weekends

Benefits:

• Health & Dental insurance, PTO, 401K
• Hotel room discounts across the brand
• Annual performance reviews
• Opportunities for growth
• Paid training

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service