Guest Service Expert

Huntington Hotel Group; Tustin (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Huntington Hotels in Tustin, CA is seeking a Breakfast Attendant (Guest Service Expert) to create a welcoming, clean, and memorable breakfast experience. You will support guests during service by setting up, stocking, serving, and ensuring guest readiness across brand standards.

The role emphasizes guest interaction, food safety, and teamwork in a fast-paced hotel environment, with early mornings and potential weekend/holiday shifts. Join Huntington Hotels today.

Qualifications

• High school diploma or GED preferred.
• Food service or hospitality experience preferred (entry-level candidates welcome).
• Ability to work early mornings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with breakfast questions and requests.
• Maintain a friendly, helpful presence in the breakfast area throughout service.
• Address concerns quickly and notify leadership when needed.
• Set up breakfast area (buffet, coffee, juice, condiments, to-go items) per brand standards.
• Replenish hot/cold items and supplies; rotate product and maintain presentation.
• Monitor food quality and remove items that do not meet standards.
• Follow food safety, sanitation, and allergen-awareness practices.
• Keep tables, floors, counters, and stations clean and stocked during service.
• Bus and wipe tables; manage trash and restock supplies.
• Wash dishes and maintain dish area cleanliness (as applicable).
• Complete opening, running, and closing checklists and side duties.
• Communicate supply needs, equipment issues, and guest concerns to the appropriate leader.
• Support other departments when needed based on business levels.

Skills

Customer service

Hospitality experience

Early morning shifts

Flexibility

Education

High school diploma or GED

Job description

Tustin, CA

Join the Huntington Team

Huntington Pacific Hotels LLC manages and develops Marriott- and Hilton-branded hotels with a focus on strong operations and memorable guest experiences. If you enjoy helping people, solving problems, and working with a team in a fast-paced environment, this role is a great fit.

Why Huntington

• Career growth: Learn the business from experienced leaders and build skills that transfer across hotels and departments
• Supportive culture: Work with a team that values accountability, service, and doing the right thing
• Variety and opportunity: Exposure to multiple brands, systems, and day-to-day operations
• Guest-first mindset: Be empowered to take ownership and make things right for guests

Breakfast Attendant (Guest Service Expert)

Brands: Residence Inn

• Fairfield Inn & Suites
• SpringHill Suites

Reports To: Breakfast Supervisor / AGM / GM (property dependent)

Department: Food & Beverage / Rooms (property dependent)

FLSA Status: Non-Exempt (Hourly)

Schedule: Full-time / Part-time; early mornings required; weekends and holidays as needed

Position Summary

This job isn't just about putting food on the table. We want to create a breakfast experience that is welcoming, clean, and memorable. Breakfast Attendants take initiative to support guests throughout breakfast service by setting up, stocking, serving, cleaning, and keeping the area safe and guest-ready. Every interaction should feel like part of the guest experience.

Key Responsibilities

Guest Experience

• Greet guests warmly and assist with breakfast questions and requests
• Maintain a friendly, helpful presence in the breakfast area throughout service
• Address concerns quickly and notify leadership when needed

Breakfast Setup, Service, and Replenishment

• Set up breakfast area (buffet, coffee, juice, condiments, to-go items) per brand standards
• Replenish hot/cold items and supplies; rotate product and maintain presentation
• Monitor food quality and remove items that do not meet standards
• Follow food safety, sanitation, and allergen-awareness practices (temperatures, glove use, cross-contact prevention, handwashing)

Cleanliness and Organization

• Keep tables, floors, counters, and stations clean and stocked during service
• Bus and wipe tables; manage trash and restock supplies
• Wash dishes and maintain dish area cleanliness (as applicable)
• Complete opening, running, and closing checklists and side duties

Teamwork and Communication

• Communicate supply needs, equipment issues, and guest concerns to the appropriate leader
• Support other departments when needed based on business levels

Qualifications

• High school diploma or GED preferred
• Food service or hospitality experience preferred (entry-level candidates welcome)
• Ability to work early mornings, weekends, and holidays
• Required permits/certifications as applicable (example: California Food Handler Card within required timeframe)

Physical Requirements

• Stand and walk for extended periods; work in a fast-paced environment
• Work on potentially wet/slippery surfaces
• Lift/move up to 25 lbs without assistance and up to 50 lbs with assistance
• Reach overhead and below the knees; bend, twist, pull, and stoop
• Repetitive tasks including cleaning, stocking, and light food prep

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

California + Federal Wage/Hour Statements (Posting/HR Consistency)

• This position is Non-Exempt and eligible for overtime in accordance with California law and the federal FLSA.
• Employees must accurately record all time worked; off-the-clock work is not permitted.
• Meal and rest periods are provided in accordance with California requirements.
• Paid sick leave is provided in accordance with California law and applicable local ordinances.

Employment Statements

• Huntington Hospitality is an Equal Opportunity Employer.
• Employment is at-will (unless otherwise required by law or written agreement).
• This job description is not a contract and may be modified based on business needs.

Position Information

Company: Huntington Hotels

Position: Guest Service Expert

Status: Full Time

Shift: First (Day)

Req #: 11156405

Date Posted: October 16, 2026

Location: 15011 Newport Avenue, Tustin, US, CA, 92780

Job Category: Hourly