Guest Consultant

Massage Heights - Sugar Land/San Felipe; Houston (TX); On-site; USD 1,929,000 - 3,031,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Advancement opportunities

Training & development

Employee discounts

Commission & bonus

Job summary

Massage Heights in Sugar Land/San Felipe is seeking guest-focused team members to educate guests on massage and skincare services and to drive membership and gift card sales while delivering exceptional service. You will listen to guests’ needs, respond with clear communication, and maintain a friendly, professional demeanor.

Join a supportive team with flexible scheduling and opportunities for training, advancement, and growth within a national franchise that values loyalty, authenticity,

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets through membership and gift card sales.
• Provide exceptional service by listening, communicating, and responding to guest’s needs.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy.
• Develop and maintain positive relationships with members of the team and guests.

Skills

Guest service

Sales experience

Communication

Tech-savvy

Team player

Education

High school diploma

Tools

CRM software

POS system

MS Office

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

Benefits/Perks

• Flexible Scheduling
• Growth Opportunities
• Paid Training
• Digital Workspace
• Stunning Retreats
• Massage Heights Family Fund
• Employee Discounts
• Competitive pay with commission and bonus opportunities

Schedule/Expected work hours

• 6–8-hour shifts
• Full and part-time positions available
• Required 1 weekend shift
• Days and evening shifts available

Responsibilities

• Educate guests confidently and effectively about services and products
• Achieve monthly sales targets through membership and gift card sales
• Provide exceptional service by listening, communicating, and responding to guest’s needs
• Excellent phone etiquette with an upbeat tone and strong articulation
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy
• Develop and maintain positive relationships with members of the team and guests

Qualifications

• Exceptional guest service and communication abilities
• Previous experience in sales, retail, or guest services is required
• Proficient with basic computer software and quick to learn new systems
• Fast learner with a positive and energetic demeanor
• Strong critical thinking skills, especially in resolving customer conflicts
• Passionate about interacting with people and consistently delivering outstanding service
• Thrives in collaborative team settings

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent